Customer Relationship Manager

Do you want to be part of a great international company world leader in wind energy? If yes, Vestas has opportunities for you to further expand these capabilities in the wind industry.

Region APC & Operations > Service APAC > Service Vietnam

The Customer Relations team is responsible for ensuring a fantastic customer experience when receiving services from Vestas under a Service Agreement. Our aim is to build and maintain great customer relationships and drive customer-centricity to deliver value to customers and Vestas.

The position is part of Service Vietnam, Asia Onshore Service Operations organisation in the Vestas APAC Region. Here you become part of a collaborative team of >100 colleagues who work daily on delivering services for onshore and nearshore wind farms for our trusted customers in Vietnam. This includes everything from strategy work, operational quality, health & safety, and technical case handling to delivering the services on the wind turbines.

Responsibility

As a Customer Relationship Manager, you are the customer's primary point of contact in relation to commercial, contractual, and major operational issues under the Service Agreement.

Your core responsibilities are:

• Act as a counterpart to the customer's responsible manager
• Building and maintaining great customer relations based on trust and value creation; Understanding customers' organizations, key stakeholders, and decision-making processes
• Managing Service Agreements with an understanding of contractual terms and clauses and their implications commercially, operationally, and legally
• Identifying and driving aftermarket sales opportunities and contract renewals, which create value for both customers and Vestas
• Providing quotations for additional services by collaborating with operational and technical stakeholders
• Facilitating regular customer meetings, maintaining action logs; owning, preparing and recording formal correspondence in a systematic way, using available tools
• Handling incoming customer queries and coordinating internal subject matter expert input to address the request. Providing internal reporting to relevant stakeholders, including contractual risk management, invoicing status, and cashflow collection

Qualification

- Degree in Business Administration, Finance, Engineering, or similar

- With 3 - 5 years of experience for instance in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers), ideally within the energy market

- Familiarity with complex technical machinery, plant, processes, or systems

- Good business insight and economical understanding of contracts

- Renewable Energy industry experience would be beneficial

Competencies

• Structured way of working
• Able to cope with a high level of change and priority.
• Skilled in cultivating a collaborative atmosphere among team members
• A strategic mindset with solid commercial and business understanding
• Sound understanding of contracts and service contracts management
• Comprehensive negotiation skill set and ability to de-escalate
• Willing to keep up with a fast pace and work to tight deadlines
• Taking initiative and being willing to contribute how to improve the way we do things in the team

What we offer

We offer you a career in a global organization with excellent opportunities for cross cultural and personal development. Emphasis is placed on the balance between meeting demanding deadlines and developing high quality innovative solutions to the business.

You will be joining an international team working at a high professional level in a high pace environment and with a high level of commitment.We put the emphasis on developing both personal and professional skills.

Additional information

Primary work location: VN, Ho Chi Minh City

If you have any questions, please contact Hien Nguyen, Service Manager at HEINU@vestas.com.

You can apply online by clicking on the "Apply Online" button at the top or bottom of this page

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 31th of Nov 2024

BEWARE – RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas.