Customer Relationship Advisor

Vestas have an opportunity available and are looking for a motivated and customer-focused Customer Relationship Advisor to join our dynamic team. In this role, you will be the key point of contact for our customers, ensuring their needs are met and their experiences are positive. Joining our team provides an opportunity to work for an organisation focused on meeting customer expectations and enhancing experiences.

In your role as Customer Relationship Advisor, you will be instrumental in offering remarkable support to our clients. You will diligently engage with customers, resolve inquiries, and offer personalised solutions to ensure they have a seamless experience with our company. Your skill in effective communication, understanding customer needs, and managing interactions will be vital in this position.

Responsibilities

• Develop and maintain relationships with existing and new customers, leveraging customer intimacy to ensure renewals of Service contracts
• Define a common strategy in customer relationship management (aligned with the Area Supervisor)
• Assist the commercial department in the negotiation of new Service Contracts, amendments, and service quotations
• Assist with answering contractual questions from Customers, the Sales Department, and Area Supervisors
• Oversee the process for resolving technical open cases by maintaining consistent communication and close cooperation with the Product Support Department
• Control project Billing plan including adequate invoicing of variables, bonuses and penalties
• Ensure correct information in SAP and Sales Force related to the Contract
• Responsible for contract availability monthly monitoring and negotiation with customer related to the production period
• Manage customer communications to facilitate recovery efforts
• Deconstruct the contract with scope creep knowledge

Qualifications & Skills

• 1-3 years of relevant experience
• Experience in product sales or service function
• Bachelor of Business (or equivalent)

Competencies

• Handling "Customer expectations" and align to Vestas process flow
• Customer relationship skills
• Manage Customer meetings
• Contract interpretation and track the progress
• Upselling and transactional skills
• Basic Financial Knowledge
• Voice of Vestas to Customer

Our Benefits

• Join the World's Leading Wind Energy Solutions Provider
• Excellent Career Development opportunities both Nationally and Globally
• A workplace that embraces Diversity and Inclusion
• Flexible workplace arrangements
• Market Leading 18 weeks Paid Primary Carers Leave
• 3 weeks Paid Secondary Carers Leave
• Employee Assistance Program

Vestas is an equal opportunity employer. We are dedicated to attracting, retaining and developing our people. Applications are encouraged from all sectors of the community and we strongly encourage applications from those who identify as being Aboriginal or Torres Strait Islander.

BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.  Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field.  With 30,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.  Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity.  To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.