People Operations Generalist

About Zipline Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.   Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people. About You and The Role   We’re looking for an experienced and detail-oriented People Ops Generalist to join our small-but-mighty People Team in South San Francisco. In this role you’ll own two key US People programs: employee benefits and leave of absence administration.  With warmth, accuracy, and discretion you’ll support Zipliners at some of the most wonderful and challenging moments in their lives. You’ll also support the broader People Ops function by ensuring the integrity of our HRIS system, serving as a subject matter expert for our Talent and People Partner teams, and responding to employee inquiries at our People Help Desk.  This role is ideal for a strong prioritizer with exceptional organizational skills and a proven history of coordinating across teams (Talent, Legal, IT, and Payroll) in a high-trust and fast-paced environment. What You'll Do   Review, design, and administer Zipline’s US benefit plans (med/den/vis/life/fertility/401k) in partnership with our broker team, insurance providers, and internal stakeholders. Preference for experience managing self-insured medical plans, though not required.  Manage Zipline’s US leaves of absence program in partnership with our third-party leave administrator and the Zipline Payroll Team to ensure accurate execution of Zipline’s leave program and leave pay. Preference for experience in managing California Voluntary Plans, though not required.  Handle all workers' compensation claims by reviewing claims, substantiating documentation, and requesting legal counsel review when necessary Support our People Ops Coordinator with administrative aspects of our US onboarding program, including initial outreach, travel coordination, first-day logistics, delivering onboarding presentations, employment verification, and serving as a general resource for all new hire questions.  Support our People Ops Coordinator with employee lifecycle changes within Zipline’s HRIS (onboarding, profile and team changes, departures, etc.) and ensure our HRIS is the accurate, single source of truth for all employee data.  What You'll Bring  3+ years of People Ops Coordinator/Generalist experience, ideally at a fast-growing, global organization 2+ years of experience managing US benefits administration including plan design, file feed maintenance, payroll coordination, and direct employee support 2+ years of experience managing day-to-day leaves of absence, including experience with vendor management, integrated pay, and direct employee support Strong knowledge of employment law including FMLA, CFRA, ADA, COBRA, FLSA, and related state and federal regulations Experience conducting high-volume onboarding Experience with ATS and HRIS workflows and optimization; familiarity with Greenhouse Recruiting, Greenhouse Onboarding, and ADP Workforce Now preferred but not required Ability to work independently, prioritize, and problem-solve with minimal direction Ability to foster effective, trusting cross-functional relationships and partnerships, with both internal stakeholders and external vendors. Impeccable discretion when handling confidential or sensitive information Excellent written, verbal, and presentation skills Strong attention to detail and highly-organized Bachelor’s degree or relevant experience What Else You Need to Know    This is a hybrid role with the opportunity to work remotely 1-2 days per week at our South San Francisco office.  The starting cash range for this role is $120,000 - $140,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more. Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.   We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!