Quality Assurance and Customer Support Manager

It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.

Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking talented individuals to join our team and support our focus on energy transformation. Find out how you can make a difference at Siemens Gamesa: Working with us. 

How to contribute to our visionAre you a dedicated and driven individual, who has a background in Quality?

We are looking for a highly skilled Quality Assurance and Customer Liaison Manager to oversee our Integrated Management Systems and ensure compliance with industry standards and regulations, as well as to support and oversee the Customer Relations activities on site. The ideal candidate will have a strong background in quality management, a keen eye for detail, and is able to demonstrate the ability to lead a cross-functional team as well as implementing effective quality assurance strategies.

This is an opportunity to be part of a growing team within a dynamic business, delivering innovation to the renewable energy.

Some of your key tasks will include but not be limited to:

• Further develop, implement, and maintain the Integrated Management System, ensuring alignment with ISO standards and organizational goals.

• Establish and oversee Quality Assurance processes to ensure product and service quality meets or exceeds customer and regulatory requirements and expectations.

• Plan and conduct internal and external IMS, quality management and customer audits.

• Design and deliver training programs for staff on quality assurance practices and integrated management systems.

• Monitor quality performance metrics, analyse data to identify trends, areas for improvement, and ensure effective reporting to senior management.

• Cooperate with various departments (ie. operations, engineering) to integrate quality assurance practices into all business processes.

• Foster a culture of continuous improvement by identifying opportunities for process optimisation and innovation within the IMS.

• Serve as the primary point of contact for quality assurance matters, engaging with customers, internal and external stakeholders, and regulatory bodies as needed.

What you need to make a difference 

Passion for renewable energy and a sense for the importance to lead the change. We are also looking for…

• Experience in quality assurance, with a focus on integrated management systems.

• In-depth knowledge of ISO standards (e.g., ISO 9001, ISO 14001, ISO 45001) and other relevant industry standards.

• Proven experience in leading audits and managing compliance initiatives.

• Strong analytical and problem-solving skills with a data-driven approach.

• Excellent communication and interpersonal skills, capable of working collaboratively across departments.

• Certification in Quality Management (e.g., Six Sigma, Certified Quality Manager) is a plus.

• Someone who will be involved in Quality checks of the raw materials and would be aware of Instructions, Standards, and core processes.

• Prior experience in quality function in manufacturing environment

• Implements the range of professional Production Quality standards and concepts according to defined targets and processes.

• Looking for individual who is flexible, proactive and have the ability to work as an individual coordinator.

• Self-starter with a problem-solving skill, who can show the adaptability to prioritise multiple projects and work under pressure.

In return of your commitment, we offer you…

• Become a part of our mission for sustainability: Clean energy for generations to come

• A global team of diverse colleagues who share passion for renewable energy

• Trust and empowerment to make your own ideas reality

• Personal and professional development to grow internally within our organization

• Competitive Pension Scheme

Become a part of our mission for sustainability: Clean energy for generations to come. We are a global team of diverse colleagues who share a passion for renewable energy and have a culture of trust and empowerment to make our own ideas a reality. We focus on personal and professional development to grow internally within our organization.

Siemens Gamesa offers a wide variety of benefits such as flexible working hours as well as home-office possibility for many colleagues, employer-funded pension, attractive remuneration package (fixed/variable) and local benefits such as subsided lunch, employee discounts and much more.

Empowering our people

https://www.siemensgamesa.com/sustainability/employees

How do you imagine the future?

https://youtu.be/12Sm678tjuY

Our global team is on the front line of tackling the climate crisis, reducing carbon emissions – the greatest challenge we face.

We believe diversity creates more opportunity for success. That’s why we recruit great minds from all walks of life: it doesn’t matter the gender, age, ethnic background, sexual orientation or disability. Our main aim is to find people from around the globe who can contribute to world-changing technology.

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Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.

We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our  family-friendly practices bring to the new way of working.