Commercial Customer Contract Manager

Are you experienced with complex service contracts and communication with customers? Are you a good communicator who can manage stakeholders and come up with beneficials solutions for both parties? Then we might have the position for you!   

Service > Service Offshore > Customer Manager Team 1 The Customer Management team is responsible for ensuring a fantastic customer experience when receiving services from Vestas under a service agreement. Our customers include RWE, Shell, Total Energies and SSE. Our aim is to build and maintain great customer relationships and drive customer centricity to deliver value to customers and Vestas. The department is part of the Offshore Service Operations organisation in the Vestas NCE Region. Here you become part of a collaborative team of >500 colleagues who daily work on delivering services for offshore wind farms for our trusted customers. This includes everything from strategy work, operational quality, health & safety, technical case handling to delivering the services on the wind turbines offshore from one of our service vessels. 

Responsibilities As a Customer Manager you are the customer's primary point of contact in relation to commercial, contractual, and major operational issues under the service agreement. Your responsibilities include

• Building and maintaining great customer relations based on trust and value creation
• Providing quotations for T&M work by working with operational and technical stakeholders
• Identifying and driving additional sales opportunities and contract renewals, which create value for both customers and Vestas
• Managing defect warranty obligations, including assessment of technical reports
• Facilitating regular customer meetings, maintaining action logs, preparing formal correspondence, and delivering customer reports
• Handling incoming customer technical queries and coordinating internal subject matter expert input to address the request
• Providing internal reporting to relevant stakeholders, including contractual risk management, invoicing status, and revenue collection

Qualifications

• Educational qualification at Bachelor's or Master's level within a commercial or technical field
• Minimum 5 year's experience as customer manager or similar managing service contracts in a complex organization
• Fluency in English

Competencies

• Structured way of working
• Skilled in cultivating a collaborative atmosphere among team members  
• A strategic mindset with solid commercial and business understanding
• Sound understanding of contracts and service contracts management
• Comprehensive negotiation skill set and ability to de-escalate
• Willing to keep up with a fast pace and work to tight deadlines
• Taking initiative and willing to contribute to how to improve the way we do things in team

What we offer We offer an exciting job with great opportunities for professional and personal development in an inspiring, hard-working, and international work environment in the renewable energy sector. We highly value initiative, responsibility and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration, capacity, and potential.

Additional information You will be working from one of our offices in Aarhus DK, Hamburg DE, Ostend BE, Edinburgh GB or Warrington GB. You should expect some travel activity, approximately 40 days per year.   If the above match your skills and qualifications, please apply no later than 20.09.2024. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.   For additional information about the position, please contact: Senior Manager, Susanna at +45 5036 3034

BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.  Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.  With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.  Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.  To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.