Customer Experience Specialist (German Speaker)

At Too Good To Go, we dream of a planet with no food waste.

Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to the climate crisis. 

We are on a mission to change that - are you with us?

Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 97 Million users, and more than 341 million meals saved.

We’re proud of what we’ve achieved so far, but we are just at the start of our journey. 

We’re looking for an exceptional German Speaker CX Specialist to join the Global Customer Experience superstar team at Too Good To Go.

Your mission

Reporting directly to the Customer Experience Team Lead, you will be the face to our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement.

This position requires availability from Monday to Friday , from 09:00 h to 18:00 h 

This position also requires working from the office 3 times per week. 

Your role

• You will be the main point of contact for our partners and customers, ensuring they receive outstanding customer service by answering inquiries through email, chat and phone.
• You will Answer all questions through some of our SSMM tools (Facebook, App Store, Play Store, Trustpilot and Google Reviews).
• You will build and implement processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour.
• You will be our best ambassador by embodying the philosophy and tone of our brand. 
• You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

Requirements

• You have some experience in Customer Service or Account Management.
• You are fully proficient in German and English (minimum C1)
• Being fluent in a third language will be a big plus!
• You are located (or willing to relocate in Lisbon)
• You’re a first-class and inspiring communicator and are able to draw on those skills to set the bar high.
• You have ideally experience working with CRMs like Salesforce, Hubspot or SAP.
• You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• You are detail-oriented and stay focussed even when you have to handle repetitive tasks.
• You are target oriented and like to work towards a goal (KPIs)
• Working somewhere where you can have a social and environmental impact is one of your absolute dreams.
• Previous experience working in a marketplace, a big platform, or the Food Industry will be a plus.

Our Values:

• We win together
• We raise the bar
• We keep it simple
• We build a legacy
• We care

Benefits & What we offer:

• 100% Employer paid Health Insurance, option to include your family with significant discounts. 
• Time off: 5 additional holidays on top of the mandatory leave + 3 voluntary days. 
• Parental Leave: 4 additional weeks on top of the mandatory parental leave, paid by the company.
• A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you’re achieving positive change.
• The experience of being part of an international company with 1350 enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support!
• A strong team culture where successes are celebrated together.
• A vibrant office in Portugal, in the centre of Lisbon (dog friendly office)!

How to apply

• We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go. 
• Submit your Resume and Cover letter in English. 
• Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.
• The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study.

Too Good To Go is an equal opportunity employer

Job Ref - #LI-CR1