Senior Customer Journey Design Specialist

Can you turn complex customer interactions into frictionless, engaging experiences? Then join us and contribute to elevating our customer experience through structured analysis and targeted journey enhancements.

Service > Service Delivery > Customer Journey & Channels 

Customer Experience is part of Global Service Delivery in Global Service. Our purpose is to ensure that every customer interaction with Service at Vestas is positive, seamless, and fulfills their expectations. This function aims to build lasting, positive relationships with customers by understanding their needs, preferences, and pain points, and then designing and implementing strategies to enhance their overall experience.

Responsibilities

Your main responsibilities will be to:

• Play a key role in enhancing the customer experience by strategically planning and optimising end to end customer journeys
• Map existing journeys to identify critical touchpoints, improvement areas, and pain points
• Analyze customer interactions and develop targeted strategies to create smoother, more satisfying experiences
• Collaborate closely with digital teams, process specialists, frontline staff, and subject matter experts to ensure consistency and alignment
• Continuously review and refine journeys using feedback and performance metrics to guide ongoing improvements
• Serve as the go to expert for customer journey design, providing guidance, training, and best practices across the organisation

Qualifications

• Bachelor’s degree in business administration, marketing, communications, or a related field
• Experience working with CX and CRM platforms such as TheyDo and Salesforce is considered an advantage
• Significant experience in customer experience, journey mapping, digital product management, project management, or a related B2B field
• Solid analytical skills with proficiency in analytics tools and systems, enabling data driven decision making
• Demonstrated customer centric mindset with a solid understanding of customer needs and behaviors
• Demonstrated project management abilities, including handling multiple projects and maintaining effective organisational and time management skills
• Fluent in English, both written and verbal

Competencies

• Clear verbal and written communication skills for concise reporting and cross functional collaboration
• Comfortable working collaboratively in a matrix organisation with multi national stakeholders
• Problem solving mindset with the ability to identify journey issues and develop innovative solutions
• Strategic thinker able to align journey mapping efforts with broader business objectives
• High attention to detail to ensure accuracy and completeness in mapping customer touchpoints.

What we offer

A unique opportunity to elevate customer centricity in a technology driven industry with complex customer interactions—anchored by a meaningful sense of purpose and the potential to improve customers’ experiences with Vestas worldwide. 

Additional information

Your primary work location will be Aarhus, Denmark and you can expect approximately 25 annual travel days in this role. We invite you to apply as soon as possible and by 27th March at the latest. We review applications on an ongoing basis and reserve the right to amend or withdraw our jobs at any time. We look forward to hearing from you.

Our commitment to a fair hiring.

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.