IT Support Specialist (m/f/d)

Provide comprehensive in-person end-user support for both tools and hardware

Provide remote support employees in other countries and regions

Be an essential part of change management in your region

Never reassign tickets to others. You own your tickets and can ask other pros in the team for development!

Contribute to the global IT strategy and make sure that it is well aligned with company needs

Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities

Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally 

Automate! Automate! Automate!

To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist

Aligning wide-spread changes, as 1k5 expands, adapts and changes

Be hands on with standard tooling configurations and implementation

Listening, training and supporting our international user base (L1-L2 support)

Minimum of 1-2 years of  Technology service desk support experience

Ability to demonstrate design thinking methodology

Having worked or interned in fast growing start-up environments is a huge plus!

Experience with transformation/change management

Understanding and management experience with Tech tooling stacks 

• Google Workspace, Microsoft Office, Slack, Atlassian

• MDM tools including InTune and Kandji

English and the local (DE) language in both written and verbal communication (C1/C2)