Customer Care Support (F/M), Champagne Nord

Skilled Worker / Semi-Skilled Worker | Full-Time | Commercial

Would you like to gain experience in an international group that is a leader in the Wind Energy industry, and oriented towards respect for the environment? 

Vestas France Service department is in charge of the preventive and curative maintenance of Vestas wind turbines installed in France, is looking for a Customer Care Support who will in charge to support the operational teams in interactions with customers for the maintenance programs of our turbines. 

Sales -> Med -> Service 

The Service Department is responsible for the smooth running of our customer’s wind farms, ensuring the highest levels of performance from each turbine for its entire lifespan. It works to ensure that the turbines are operational to their maximum capacity, delivering the best possible energy yield for customers. As such, the team is key to maintaining long-term customer loyalty. 

Responsibilities 

• Your main missions will be: 
• Compliance with the Group’s Quality, Safety and Environment standards. 
• Coordinate customer relations on operational matters (state of turbines, latest events, upcoming events, etc.) by assisting the Planner and the Maintenance Center Manager with the client’s interfaces. 
• Answering the Client’s technical questions (about which part has been replaced, technical reporting) with the support of the maintenance center. 
• Provide regulatory and contractual documentation to the client. 
• Provide visibility about the intervention schedules for the upcoming weeks. 
• Send level 1 proposals to clients about simple elements. 
• Communicate with internal Vestas entities about machine stoppages. 
• Provide information in order to calculate the machine’s performances every month, and obtain approval from the clients for these performance levels. 
• Calculate de performance levels according to the contractual impacts (bonuses and penalties). 
• Follow-up of the ongoing projects. 
• Ensure that the proper information is provided to the clients thanks to Vestas IT tools. 
• Attend meetings with the clients in order to solve issues. 

Qualifications 

• Either BTS or Bachelor degree. 
• Fluent English
• Good written and oral communication skills. 
• Knowledge of Microsoft's pack. 
• Ability to analyze and synthesize, sales oriented, good organization skills. 

What we offer 

We offer exciting work in a significant and international environment. Our teams are constantly growing and are heavily involved in wind energy. In addition to offering a attractive salary and benefits, we emphasize the development of personal and professional skills. In return, we expect you to always try to go further with a results-driven approach to reach expected outcomes

BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.  Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.  With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.  Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.  To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.