Customer Engineer (f/m/d) - Arnhem

Vestas is the largest renewable energy solutions provider in the World. Vestas NCE is responsible for sales, construction, and servicing of wind projects in Benelux and other European Markets. Service Sales works with multiple functions in an international environment to deliver on Vestas "profitable growth" strategy.

Region NCE > SBU NCE Service > Onshore Central

Purpose and reason for the existence of the job

With offices in Arnhem (NL) and Houthalen (BE), every day our 250 Vestas Benelux employees work to create a better world by installing, developing, and servicing onshore wind energy and hybrid projects.

The Customer Service Management department is responsible for the commercial contact with our customers that operate Vestas windfarms. We are the point of contact for the customers regarding the different Service contracts in their portfolio, in terms of service execution and commercial obligations but also focusing on partnership and commercial growth.

In this way we act as an interface between the external and internal stakeholders. We support the regional operational service teams in their efforts to maintain and optimize the wind energy production based on Service contract agreements.

Responsibilities:

The position of Customer Engineer reports directly to the Manager Customer Service Management, working in a team of Customer Relationship Managers, Customer service Professionals and Customer Service Coordinators. Your scope of work and responsibilities will be:

• Provide first-line technical support to the CSM Team

• Support the CSM Team in resolving complex technical issues for service customers

• Be the interface between customers and Technical Support Department to communicate technical problems and their resolution for complex issues

• Build-up an efficient network among stakeholders to maintain a good level of interaction and quick response time for the technical inquiries within the company to efficiently overcome natural limitations and inertia of global corporation

• Own, monitor and record all taken over issues in relevant systems (SAP, C4C) for record and easy access for any stakeholders

• Provide first line processing of Safety Alerts to facilitate Customer Managers with filtration of external receivers or report insufficient SA quality

• Maintain good relationships with customers and their representatives during meetings, and teleconferences.

• Provide the internal organization with constructive feedback on potential new solutions to prevent technical issues from recurring.

• Identify ways of improving current processes to enhance customer experience.

• Pro-actively follow up critical cases and provide feedback to internal stakeholders

Qualifications

• Consideration is given to Bachelor level technical education (Mechanical, Electrical, ...) coupled with relevant professional experience

• Technical knowledge and understanding of wind turbines

• Good skills in office administration.

• Fluent English, Dutch preferred, other language skills are an asset

Competencies

• Significant desire and enthusiasm to work within renewables

• Understand, link, and evaluate information to understand issues, identify options, and support sound decision-making

• High degree of structure, organization and accuracy

• Great sense of cultural awareness and sensitivity

• Creative approach and good communication skills

• Stress resistant

What we Offer

We offer you an exciting and creative job with excellent opportunities for professional and personal development within the global leader in sustainable energy solutions. You will be provided with a unique opportunity to set your footprints within an essential area in Vestas. You will be an integral part of an international team with a positive attitude who is keen to make a difference.

BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.  Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.  With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.  Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.  To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.