Fulfillment Operations - Warehouse Operator

About Zipline Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain. About You and The Role   As a member of Zipline’s Fulfillment operations team in Ghana , you’ll be responsible for building a strong supply chain of health commodities to enable health facilities to provide the best services to their patients. By joining us, you’ll be contributing to providing access to healthcare for all. Your main responsibilities will involve performing and coordinating a variety of tasks within the Fulfillment Operations team to ensure that our customers get their requests/orders in a timely manner.  At Zipline, we believe that where you live should not influence your access to vital medical supplies.  If this opportunity sounds like something you’d want to be a part of, then keep reading. What You'll Do   The Warehouse Operator will be a member of the Fulfillment Operations team, executing a number of tasks related to, but not limited to, the preparation of life-saving packages meant for delivery to Zipline's customers. These responsibilities encompass picking and packing orders, conducting cycle counts, completing checklists, and ensuring the overall organization and cleanliness of the warehouse. This role demands attention to detail, adherence to safety protocols and standard operating procedures, as well as the ability to perform repetitive tasks accurately and efficiently. Your main responsibilities will include: Inventory Receipt, Storage and Audits Accurately receive inventory into the Zipline inventory management software system Utilize inventory management systems to track and record all movements of goods Ensure the received inventory is appropriately stored within the required storage locations and conditions (temperature requirements) Assist in the periodic completion of Stock audits and audit reconciliations Picking and Packing Accurately pick products from storage based on incoming orders Pack and label picked orders accurately, ensuring items are securely packaged while following the standard operating procedures Perform quality checks on items picked and packed to ensure compliance with regulatory standards and customer requirements General Warehouse Cleanliness and Safety Maintain a clean and organized work environment, adhering to safety and hygiene protocols Complete routine checklists for operations accurately Ensure compliance with company policies and safety regulations Communication and Collaboration Collaborate closely with specialist operators, flight operators and customer care teams to coordinate daily operations and prioritize tasks Communicate effectively with team members and supervisors regarding operational issues and opportunities for improvement Support other warehouse functions and team members as required. Participate in continuous improvement initiatives and team meetings What You'll Bring   Essential: Higher National Diploma, Diploma, or other vocational training certificates; additional education or certifications in logistics or warehouse management or a related field is a plus Full professional proficiency in spoken and written English Passionate about making sure that each component of our supply chain and order processing is handled perfectly Proactive with excellent organization and time management skills Obsessed with customer experience and making sure the quality of our deliveries consistently exceeds expectations Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow Strong attention to detail and accuracy in performing repetitive tasks Basic computer literacy  Proficiency in using inventory management software and handheld devices for order processing Commitment to maintaining a safe working environment and following safety guidelines Must be eligible to work in Ghana WHAT ELSE YOU NEED TO KNOW    Must be willing and able to work nights/weekends Must be willing to work for a period of 48 hours/week Must be willing to relocate to our distribution center in Mpanya, Asante Mampong This job will require standing, walking and lifting products and objects regularly Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply! Please Note We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf. Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.