P&C Services, Professional (Portuguese Speaker)

The People & Culture organization in Vestas is overall responsible for building Vestas' capacity to attract, develop, and retain the industry´s highest quality workforce. Implementing Vestas' growth strategy is in the hands of the people, and P&C has a central role to play in developing the talent, processes, and culture that will enable Vestas to succeed. The Global Delivery Centre /Vestas HR Shared Services comes under People & Culture (P&C) - P&C Enablement that oversees the global delivery of HR Services. Currently, we have two delivery centers-one located in Manila, Philippines, and the other in Chennai, India.

Our purpose in Global Delivery Centre/ Vestas HR Shared Services is to deliver effective HR Services for Employees and Business Growth. Our mission is to enhance the range of services we provide through process optimization and team capacity expansion, ensuring a high rate of First Time Right, and improving employee experience and satisfaction scores. We aim to standardize processes and maintain high data quality, operating with efficiency and effectiveness. We envision a sophisticated HR Shared Services delivery model that seamlessly integrates technology, quality, and employee experience, adapting to the evolving needs of our employees and the business. Our multi-tiered structure enables efficient service delivery, while a centralized knowledge base serves as a valuable resource for both our agents and employees. The P&C Services, Professional is a member of the Global Delivery Center and has an integral part in employee and position data management, identifying opportunities for process improvement/optimizations, ticket mitigations, data quality improvements, building knowledge base, and enhancing overall service delivery across the regions ( APAC, EMEA, NCE, MED, LATAM, AME) working closely with P&C Regional Service Desk, HR Business Partners, Talent acquisition Partners, COEs & Business teams.

We are seeking a motivated professional for the role, with a primary responsibility of effective problem-solving, customer service, and data entry skills to support HR Services operations. The ideal candidate will possess hands-on expertise in SAP SuccessFactors and SAP HR, Ticketing solution (Service Now) along with experience in HR shared services. The key role involves maintenance of the global data for positions, employees, and contingent staff, and the generation of the associated documents/letters/addendum emphasizing overall quality, accuracy, integrity, and confidentiality. Growth in this position hinges on the ability to excel in operational execution, meticulous attention to detail, superior customer service, technical problem-solving, effective communication, and a dedication to continuous improvement. This position offers you a unique possibility to work with innovative and professional colleagues globally. This position is based out of Pasay, Manila and it is a hybrid work setup (10 days minimum onsite a month).

We operate through the four Vestas values Collaboration, Simplicity, Passion, and Accountability, and it is important that you see yourself working according to our values in all aspects. Moreover, we have a great focus on diversity and inclusion both in recruitment and in daily collaboration.

Global People Services > P&C Enablement > Global Delivery Center

Responsibilities

• Implement HR-related transactions, troubleshoot issues with data and tools, and undertake special projects and data audits as required
• Ensure the accurate and timely entry of high-quality data within SLA, considering priority and complexity
• Operate in a highly data-sensitive environment, upholding Data Privacy and adhering to confidentiality requirements to prevent compliance policy breaches
• Propose solutions for process deficiencies and actively contribute to the ongoing improvement process
• Independently address complex internal or external partner issues, advocating for the partner/customer and influencing decision-making on deliverables
• Provide customer support globally by collaborating with internal partners (HR Business Partners, Regional Service Desk) and other stakeholders, resolving transaction problems, and autonomously handling exceptions with discretion
• Engage in the testing of new system features and process redesigns, and suggesting changes to improve systems/ processes for improved operational efficiency
• Maintain and update Internal and External Knowledge Base with content on policies, procedures, and FAQs, sharing acquired knowledge and experience
• Aim continually to enhance customer satisfaction and minimize complaints in the delivery of HR Operations Services
• Should be able to work effectively in a team and should be willing to assist others
• Should have the ability to make decisions that impact customer service levels with a sense of urgency
• Should be able to balance responsibilities & able to complete work tasks with speed, accuracy, and quality in a fast-paced environment

Qualifications

Required/Minimum Qualifications:

• 3+ years' experience in HR, Data Management, Operations, or employee service Support. If you lack HR experience but possess language skills in Portuguese and are eager to learn about the HR domain, you are still eligible to apply
• Effective communication skills (both verbal & written) with an ability to respond to customer queries
• Proficiency in MS Office (Excel, Word, Access, and PowerPoint)
• Open-minded, integrity, self-motivated, and a good team member
• Possess a desire and attitude to go above and beyond in resolving issues. Ability to apply judgment to address customer needs; including asking critical questions and able to validate justifications provided
• Ability to maintain highly confidential and sensitive information. Also compliant with GDPR rules
• Work according to shift schedule is required
• Must have comprehensive planning, coordination, and organizational skills

Additional Or Ideal Attributes:

• Additional Language Expertise - Portuguese
• Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment
• Experience with process improvement methodologies and change implementation
• Experience in ERP (SAP SuccessFactors, SAP HCM)
• Experience in Ticketing Solutions (Service Now)
• Ability to work with/maintain documents on a SharePoint and Service now Knowledge Base Article is desirable

Competencies

• Operational efficiency and compliance
• Adapts to new information swiftly
• Customer service orientation
• End-to-end process understanding, incl. dependencies towards payroll
• Great communicator & solid stakeholder management
• Digital solution orientation & good understanding of logical data patterns
• Open-minded and open to change
• Ability to work individually and collaboratively
• Quality Orientation
• Willing to work on a night shift schedule

What we offer

We offer you an exciting role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines. We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical allowance, travel allowance, internet allowance, etc. We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport. We believe in work-life balance and plan annual offsite outings, team building, and sports events. In Vestas, you will experience an innovative environment where no days are ever the same, strengthening your personal as well as professional growth.

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 30th of November 2024.

Additional Benefits

• Fitness Subsidy
• Retirement Benefit Plan

BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.  Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.  With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.  Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.  To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.