Technical Support Operator

Do you want to be part of the energy industry's global partner on sustainable energy solutions, with a tight focus on safety and quality standards? Do you have a desire to work collaboratively with the ability to motivate team members? If so, Vestas may have the opportunity for you!      Region NCE > SBU NCE Service > Troubleshooting North & West Troubleshooters North West is a sub department of Technical Support NCE, which support regionally the Service and Construction business with technical knowledge and act as the link between R&D and local business units. Main tasks for the department include providing advanced remote troubleshooting and planning on stopped turbines, direct support to service technicians in the field, software focus including remote upload, turbine performance, creating/updating VGAs (guides to technicians), and providing answers to technical questions both internal and external to customers. As a part of Technical Support NCE, you will be included in a highly experienced and dedicated team, taking leadership for implementing Vestas's strategy, focusing on customers and safety, combined with providing technical knowledge to the Service and Construction organizations and local business units.

Responsibilities

• Handling stopped turbines on daily basis in a shift plan
• Technical planning: identifying the correct paperwork/documentation, identifying the correct components needed to carry out the job, identifying the correct tooling for the job
• Supporting technicians during troubleshooting. Participate in stopped turbine calls
• On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues. Being the link between Troubleshooters North West and 2nd/3rd level support
• Supporting on technical customer questions and reports
• Creating, updating, and maintaining guides (VGAs) for Service Technician
• Providing timely responses and supporting our Service stakeholders

Qualifications

• Relevant technical education, such as: Electrical, Mechanical or Marine Engineering
• Experience from the wind industry 
• Several years in the field of troubleshooting or other technical experience
• Very good communication skills in English, both oral and in writing 

Competencies

• Professional PC skills - SAP, Microsoft office suite
• Good knowledge of WTG control systems (VOB, Toolkit, VTM, etc.)
• Ability to participate effectively as part of a Service North West team
• Ability to organize and prioritize tasks
• Proven ability to work both with limited supervision and in teams
• Pragmatic problem-solving skills
• High attention to detail and a solid commitment to quality

What we offer You will become part of a multinational team of skilled and committed colleagues who are enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.

Additional information Work location: this position will be based either in the regional head office, or remotely at a local Vestas hub, flexible to the candidate's current location.  This position requires approximately 30 days of travel yearly. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 12.11.2024

For questions about the position, please contact Team Leader, Troubleshooters North & West, Jesper Bøgelund-Nielsen, DK at +4552261386.

BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.  Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.  With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.  Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.  To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.