Inbound Sales Specialist

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

In this role, you will make a direct, positive contribution to our mission every day. As part of the launch team in Australia, the journey promises to be exciting as you will be part of changing the conversation around food waste in Australia and establishing the Too Good To Go brand in the minds of customers and food businesses. 

We’re growing fast: Our community of 103 million registered users and 237,000 active partners across 18 countries, have together already saved 373 million meals from going to waste - avoiding almost 1009,000 tonnes of CO2e!In 2023, Too Good To Go was recognised on Fortune's acclaimed 'Change the World' list, named as one of Deloitte's 'Best Managed Companies' and won a coveted 'Cultural Impact Award' at the annual Apple App Store Awards.

We’re looking for an Inbound Sales Specialist to join the Sales team at Too Good To Go in Melbourne.

Your mission

As an Inbound Sales Specialist, you are in charge of turning interest into passion: contact all stores as fast as possible and sell Too Good To Go to turn everyone into an ambassador! You are responsible for sharing our values with all new partners: first impressions count. 

You'll be at the forefront of our expansion efforts across Australia, engaging with restaurants, cafes, convenience stores, and bakeries who have shown interest in Too Good To Go, showcasing the benefits of joining our platform.

Through phone calls, emails and other messaging, you'll help support inbound stores in completing their sign up, going love on the platform and paving the way for impactful partnerships.

The stores you sign up and support to make their initial Too Good To Go experience positive, will continue their food-saving journey long into the future, meaning you will build your own personal legacy within the company and our mission.

This role will be based in our Melbourne office in Southbank. 

Your role in a nutshell:

• Negotiation and persuasion: you educate and empower stores that have reached out to us to join Too Good To Go and fight against food waste together.
• You will be an expert in converting and developing partnerships and will optimise new sales processes, sales coaching, data analysis and find synergies with other teams.
• Powerful communication: You will deliver the value of the Too Good To Go and our benefits to potential customers, establishing relationships and building strong rapport
• Effective selling: you will use customer service techniques to identify store needs and curate the best setup for them
• Successfully onboard and train the stores and their employees to set them up for long term success in using our platform 
• Follow up with the stores: you will keep the relationship with the store for 4 weeks to make sure they are fully set up to enable them to hit the ground running and maximise their impact.
• This role is office based - you’ll maintain a high volume of calls and communication with stores, achieving monthly sales targets 

You will be a great fit, if

• You have experience working within a sales environment, especially over the phone 
• You’re a fantastic speaker (and listener) with the ability to quickly connect and establish a relationship with potential partners - bakeries, restaurants, cafes and more
• You have zero fear of the phone and the tenacity to keep trying when things get tough
• You’re rigorous and organised: you prioritise well and keep track of your pipeline
• You’re data-driven, have experience working with a CRM and have basic knowledge of Excel. 
• You’re independent: you know how to schedule your time to help you juggle multiple projects
• You’re a team player and know how to create synergy with other areas of the business to help fight food waste together
• You have full Australian working rights (no working holiday visas)
• Outside of the visa, if you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your cover letter!

We recognise that every individual has a unique background that brings value, so we don’t require the following specific experience, but it would be nice if you have:

• Experience in a sales role, where you have pitched and closed opportunities over the phone 
• Experience cold-calling, demonstrating the resilience and motivation to achieve high call volumes
• Experience managing your own sales pipeline and prioritising data based on insights. Having worked with Salesforce is a plus, but any experience using a CRM tool will be useful.

Our values

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• The unique opportunity to join the pioneering team leading the expansion of a proven food surplus marketplace into Australia
• Working alongside an international community of users, partners and 1,100+ colleagues across 17 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• Most of your time will be spent in the office with the team or out in the field talking to prospective partners but we do offer flexibility to work from home as well. 
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues 

Benefits

• 20 days of annual leave plus additional 5 days p.a. after 6 months of employment
• 10 weeks parental leave at full pay, available to all natural and adoptive parents after 6 months
• Shareback Volunteering Days: Up to 4 paid volunteering days to help tackle food insecurity
• Learning, career development and performance recognition programs because hard work should never go unnoticed
• Access to Employee Assistance Program & regular care conversations so you can bring your best self to work

A little more about us

https://www.timeout.com/melbourne/news/the-worlds-largest-marketplace-for-surplus-food-is-coming-to-melbourne-to-fight-food-waste-032824

https://www.retailbiz.com.au/topics/supply-chain/danish-social-impact-company-too-good-to-go-expands-to-australia/

https://insidefmcg.com.au/2024/03/14/too-good-to-go-launches-mobile-marketplace-for-surplus-food-in-melbourne/