We seek a highly skilled IT Support Specialist (m/f/d) to join our growing tech team. 1KOMMA5° is building Germany's largest one-stop-shop for sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure. And they are all connected! Be a part of our mission!

Provide comprehensive in-person end-user support for both tools and hardware
Provide remote support employees in other countries and regions
Be an essential part of change management in your region
Never reassign tickets to others. You own your tickets and can ask other pros in the team for development!
Contribute to the global IT strategy and make sure that it is well aligned with company needs
Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities
Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally
Automate! Automate! Automate!
To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist
Aligning wide-spread changes, as 1k5 expands, adapts and changes
Be hands on with standard tooling configurations and implementation
Listening, training and supporting our international user base (L1-L2 support)

Minimum of 1-2 years of Technology service desk support experience
Ability to demonstrate design thinking methodology
Having worked or interned in fast growing start-up environments is a huge plus!
Experience with transformation/change management
Understanding and management experience with Tech tooling stacks
- Google Workspace, Microsoft Office, Slack, Atlassian
- MDM tools including InTune and Kandji
English and the local (DE) language in both written and verbal communication (C1/C2)

Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward
With your work, you accelerate the "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure
You move in flat hierarchies and have direct contact with the managing directors as well as short decision-making paths
Work with and learn from other skilled engineers and join conferences and exciting meetups
You can work remotely (Germany-wide), with offices in Berlin, Hamburg and Munich
See the direct impact of your work on a rapid-scaling user base
Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass

IT Support Specialist (m/f/d)

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