NOC Engineer

The Network Operations Centre is in our Manila office. It is a centralized team responsible for continuously monitoring the performance and health of our network. This team is responsible for tracking network events and monitoring the life cycle of incidents related to these events.

The NOC serves as the first line of defense against network disruptions and failures. They're designed specifically to prevent downtime and ensure high availability. Being part of the NOC means you will be part of a continued maturity and improvement journey. Your observations and ideas count, and you will have plenty of possibilities for learning and growth.

Digital Technology Solutions > Digital Employee Experience & Infrastructure as a Service > Digital Support Services (DSS)

Responsibilities

• Serve as a team member on a 24x7 IT operations
• Monitor performance and service availability of global IT services including voice/data network, hardware, and servers
• Manage and track trouble/service tickets
• Maintain service outage log and shift logs
• Receive and respond to inquiries and requests via telephone, email, and case tracking system with speed accuracy, and proficiency
• Generate service performance reports
• Troubleshoot network and server problems using diagnostic tools and route cases to the appropriate escalation group as necessary
• Track response and resolution status of cases and escalate appropriately when necessary
• Provide network performance metrics to management and other groups within Digital Solutions
• Contribute technical solutions to the Knowledge Base
• Improve knowledge of, and ability to operate, all technical support tools and technologies
• Participate in projects and initiatives as a member of the NOC team

Qualifications

• At least 1-3 years experience in an IT Service Desk, Help Desk, Technical Operations, NOC, or other technical support role with a background as either an NOC Analyst or an IT Help Desk Analyst
• Demonstrated knowledge of IT systems component stack (e.g., network, hardware, OS, database, and application software) and experience supporting at least one of these areas in an operations capacity
• Working knowledge of Active Directory and other application/system administration tasks
• Advanced communication, telephone & interpersonal skills, good verbal and written communication skills in English
• Ability to work shifts as assigned which may include weekends and ability to be available on an on-call basis
• Good customer service quality and ability to establish working relationships with team members throughout the IT organization
• Analytical, troubleshooting, and problem-solving skills
• Experience handling multiple competing priorities and ability to manage conflicts
• A wide degree of self-motivation and drive to achieve is expected

Competencies

• Focused and willing to work on any shift as well as holidays as needed
• Positive behavior and attitude and can blend well with different kinds of personalities
• User support mindset, always putting self in users' shoes, and ability to communicate the importance of the end-users
• Being resourceful as part of going the extra mile
• Openness to feedback, and capable of providing feedback
• Can easily evaluate and present complicated things to team members and upper management
• Exposure to the ServiceNow Ticketing tool

What we offer

Vestas provides an open, respectful global culture, an attractive compensation package, and long-term career development. Choose us, choose a good future! To meet business growth needs, Vestas needs a lot of expertise to join us. We care and respect all employees and will offer attractive benefits which include: A broad program of on-job training, an ideal platform for professional and personal development, a Bonus Program, colorful team activities, etc. We emphasized developing both personal and professional skills. In return, we expect you to achieve goals to achieve results. Choose us, choose a solid future!

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 31st of October 2024.

Additional Benefits

• Fitness Subsidy
• Retirement Benefit Plan

BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.  Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.  With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.  Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.  To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.