Client Delivery Lead

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy.We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.Kraken CustomerWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.Kraken Technologies is a company within Octopus Energy Group who are licensing the Kraken platform and operating model to clients across the world. Current clients are both the Octopus Energy Retail businesses around the world as well as external clients such as Good Energy, Origin, EDF, E.ON & Queensland Energy - with many more expected to join over the next few years!We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.

What you will do!

Manage client relationships, serve as the primary contact for tech development and issue resolution.Understand Kraken’s platform, triage requests, and communicate client needs internally.Assist the engineering team in delivering features, and encourage innovative tech development.Hands-on individual contributor role with European travel required.You will be part of a team of client support leads supporting Octopus Energy Spain, Octopus Energy Germany, Octopus Energy France and Octopus Energy Italy.Over time, this role may evolve to cover other clients and regions that are associated with our other clients like France, Spain, Portugal, Germany or Greece.We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

Key Success Factors (What you need to have)

Excellent problem-solving, communication, and collaboration abilities.Technical mindset, experience in agile delivery, product management, and client engagement.Strong influencing skills and ability to challenge traditional ways of thinking.Proactive, adaptable, comfortable with change.Patience - our clients are undergoing huge transformations that take time and require our understanding.Fluent English + another European language (French, Spanish, or German preferred).

Why else you'll love it here

Our company culture - We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.Purpose - We are deeply passionate about helping customers (without them, we don’t exist), about technology (we are a tech business disrupting energy) amd sustainability (we are all about speeding up the shift to a more sustainable world).Flexible working environment - genuine work life balance here, we treat you as a human, and do our best to make work and life merge smoothly together.Relaxation - we don’t count your holidays here. We work hard, and so we know you need to play hard as well (within reason of course).Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success.Office culture - have a certain tech requirement? We’ll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner.Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you.We would prefer someone who can work in our Spain (Valencia) office but will consider remote candidates (warning: the bar is much higher). You do need to be able to work in Spain/EU without a VISA though.Above all, we’re looking for someone who thrives on providing alternative opinions, challenging those around them and being challenged.If this sounds like you then we'd love to hear from you.Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.