Customer Experience Specialist (French Speaker - Maternity Cover)

At Too Good To Go, we dream of a planet with no food waste.

Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to the climate crisis. 

We are on a mission to change that - are you with us?

Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 102 Million users, and more than 368 million meals saved.

We’re proud of what we’ve achieved so far, but we are just at the start of our journey!

We’re looking for an exceptional CX Specialist to join the Italian superstar team at Too Good To Go.

This position is a maternity cover for 12 months.

Your mission:

Reporting directly to the Customer Experience Team Lead, you will be the face to our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement.

This position requires availability from Monday to Friday, from 09:00 h to 18:00 h. This position also requires working from the office 3 times per week. 

Your role:

• You will be the main point of contact for our partners and customers, ensuring they receive outstanding customer service by answering inquiries through email, chat and phone.
• You will answer all questions through mail, chat and some of our SSMM tools (Facebook, App Store, Play Store and Trustpilot).
• You will build and implement processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour.
• You will be our best ambassador by embodying the philosophy and tone of our brand. 
• You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

Requirements:

• You have some experience in Customer Service or Account Management.
• You are fully proficient in English and French (at least C1-C2 level)
• You are located (or willing to relocate in Milan)
• You’re a first-class and inspiring communicator and are able to draw on those skills to set the bar high.
• You have experience working with CRMS like Salesforce, Hubspot or SAP.
• You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• You are detail-oriented and stay focussed even when you have to handle repetitive tasks.
• Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
• Previous experience working in a marketplace, a big platform, or the Food Industry will be a plus.
• You thrive in a dynamic fast-paced environment and enjoy to be part of a global team. 

Our Values:

• We win together
• We raise the bar
• We keep it simple
• We build a legacy
• We care

Benefits & What we offer:

• A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you’re achieving positive change.
• The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support!
• Strong personal as well as professional development in a thriving, high-growth scale-up environment.
• Opportunity to do voluntary work during working hours.
• An open company culture where you have the independence and room to unleash your creativity.
• A strong team culture where successes are celebrated together
• An inclusive company culture where you can bring your authentic self to work

How to apply:

• We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go. 
• Submit your Resume and Cover letter in English. 
• Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.
• The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study and a final interview with the Associate Director of the department.

Too Good To Go is an equal opportunity employer

Job Ref - #LI-CR1