Worker Engagement Specialist

Company Description

Work smart, have fun and make an impact! Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Ulula, a subsidiary of EcoVadis, is a social enterprise that improves working conditions in mining, manufacturing and agribusiness by sourcing insights directly from workers and communities. The Ulula platform connects anonymously with stakeholders to obtain honest feedback and create transparent, responsible supply chains. Projects span the globe, including India, China, Malaysia, Peru and South Africa, serving Fortune 100 companies, NGOs and government departments.

Job Description

We are seeking a Malawi-based individual or organisation with a social-compliance background to join our Client Services team on a freelance, part-time basis. You will help us service a diverse portfolio of clients and their suppliers in Malawi, using technology to advance workers’ rights and supplier engagement.

Responsibilities:

• Deploy digital worker-voice programmes in Malawi (remotely and on-site)
• Train supplier management on platform use and secure buy-in
• Promote worker participation and manage grievance cases
• Investigate and support remediation when requested by brands
• Update onboarding materials and maintain supplier communication
• Collaborate with global Client Services and Deployment teams
• Gather feedback to improve the platform

Evening availability for calls with Canada/Europe is required; national travel may occasionally be needed.

Qualifications

Required:

• 5+ years’ experience in global supply-chain social/labour impact projects
• Background in social compliance, labour rights, ethical procurement or related field
• Fluency in English and Chichewa (additional languages an asset)
• Strong client-service mindset, organised and accountable
• Based in Malawi

Preferred:

• Knowledge of labour and human-rights issues in supply chains
• Experience with CSR programmes, community relations or grievance mechanisms
• Comfort introducing new technology and training others
• Familiarity with auditing standards (BSCI, ETI, SA8000), SEDEX, etc.

Additional Information

Start date: 2026. External contractor: please submit CV, cover letter and proposed rates.