Customer Care

Octopus Energy is a brand-new kind of energy company: green tech, one simple tariff, no exit fees. We put customers first and look for genuine people who love helping others.

What you will do

• Handle phone calls, emails and occasional face-to-face contacts to answer questions and solve issues.
• Liaise with other energy suppliers when required.
• Deliver one-stop customer service: you will see every case through to resolution without passing customers between departments.
• Find quick, outstanding solutions while the company scales fast.

Who we are looking for

• Customer-service enthusiasts who are empathetic and proactive.
• Open-minded problem-solvers.
• People interested in sustainability and the green-energy transition.
• Responsible team players who enjoy celebrating success.

Benefits

• Equity option plan: we share company success with everyone.
• Meal vouchers and free psychological well-being sessions.
• Supportive office culture: Friday “Family Dinner” with company updates.

Contract details

Location: Ascoli Piceno (office-based)
Schedule: full-time
Start date: immediate, permanent contract.