Customer Success Associate - Labour and Human Rights Specialist

Company Description

Work smart, have fun and make an impact!Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution. Learn more about our team and culture on EcoVadis careers page. 

Job Description

Manage a portfolio of customer and partner relationships while maintaining a high level of satisfaction and engagement with the service and tools.Lead customer journey and coordinate projects ensuring they maximize the value they get from Ulula’s worker and community voice solutions. Provide thought leadership and partner with them to help them adopt and integrate the Ulula suite of tools in appropriate processes.Own regular communication with clients to share project progress, source feedback and decisions, and promptly resolve issues and concerns. Manage and track activities, timelines and milestones.Work with the customer to facilitate supplier (or other relevant stakeholder) onboarding and solution deployment on a systematic basis to drive adoption of product and services and ensure continuous uptake and usage.Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are metLiaise between customer and internal Ulula/Ecovadis teams (sales, solutions implementation, operations) to promptly resolve customer challenges and find opportunities and solutions.If custom reporting is in scope, coordinate project reporting, collaborating directly with the Product team.Build advocacy among customers; establish and maintain strong relationships with customer project managers and decision makersPromote upsell of additional services when neededSuccessfully manage contract renewalsOccasional travel may be requiredOther:Contribute to Ulula product and solutions continuous improvement process by gathering customer feedback and ideas to inform platform advancementsLead and/or support a variety of departmental process improvement projectsTeamwork, peer-coaching, and best practices sharing to contribute to the development of Ulula/EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications

At least 5 years of experience in successfully delivering human rights due diligence related programs internationally; customer and account management or consulting/advisory services .Social science background with knowledge and experience in supply chains, corporate sourcing, ethical procurement, social impact and international development, and/or business and human rights.Excellent communication skills, both oral and written. Fluency mandatory in English and Spanish; Portuguese and other languages are considered an advantage.Familiar with measuring and tracking project delivery success metrics. Excellent excel and data analytical skills.What sets you apart: Familiarity with the auditing industry and international certification standards (i.e. BSCI, SMETA, SA8000), industry associations (e.g.  Amfori), and sustainability entities (i.e. SEDEX, RSPO), or knowledge and experience in community relations, corporate social responsibility programs (esp. from the agriculture, international development, mining, oil & gas, infrastructure sectors)Proven understanding of the key regulatory frameworks (CSDDD, LkSG, Modern Slavery Act, etc.) and its applicability throughout the supply chain in the Americas. Understanding of labour, human and community rights issues in global supply chainsDesire to learn, become familiar with and advocate for the use of modern technologies Experience with project management and sales platforms, such as Salesforce Self-motivated, with a high desire to take ownership of projects.Ability to be agile and work independently in an ever changing environment.

Additional Information

Start date: ASAPFull-time position (After probation period) Location: Mexico city, MexicoIn return for your expertise and energy, we offer:Work from home allowances (one-off IT and Home equipment)Flexible working hoursWellness allowance for mental and physical wellbeingAccess to professional mental health supportReferral bonus policyLearning and development Sustainability events and community involvementPeer recognition programEmployee-led resource groupsAnnual performance bonusRemote work from abroad policyInternet and electricity bill allowanceHealth care and life insurance after specified seniorityHybrid work organization (from the office or from home)Additional day for community service when volunteeringCareer Growth ManagementOur hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know..Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).