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Customer Care Administrator (m/f/d)

Customer Service

1KOMMA5° is building Europe’s leading energy-software platform “Heartbeat”. We link PV, battery storage, heat pumps and EV chargers into a virtual power plant and boost the profitability of customers’ connected systems. As a one-stop shop we guide households and businesses through purchasing and installing carbon-free energy solutions. Our tech division advances Heartbeat to connect customers worldwide to electricity markets, always offering the cheapest, cleanest tariff.

Your tasks

  • 1st & 2nd level support (technical & commercial) via phone, email, chat and social media
  • Error analysis of hardware and software; close collaboration with specialist teams to improve products
  • Create training material and coach new team members
  • Build multi-media FAQs to enable customer self-service
  • Help shape automated and AI-driven service processes

Your profile

  • Completed vocational training plus ≥3 years customer-service experience
  • Tech-savvy and eager to learn how renewable energy works
  • Strong communication skills and joy in explaining complex matters clearly
  • Fluent German (C1) and good English
  • Desirable: experience with Zendesk or comparable CRM tools

We offer

  • Work from our Hamburg, Berlin or Munich offices, remote or hybrid
  • Private use of company hardware (PV, battery, wallbox)
  • Fast-growing company with flat hierarchies and plenty of scope to shape things
  • Direct impact on the energy and mobility transition
  • EGYM Wellpass, bike leasing, Future-Bens benefits
 1Komma5Grad logo

Country : Germany
City: Munich
Remote possible
Company: 1Komma5Grad

Apply now