Customer Service Agent

Are you looking for the opportunity to make a difference with one of the global leaders in the renewable energy industry? Do you enjoy working closely with customers and have a can-do attitude? Then this is the job for you!

Customer Service Agent

The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. In this position, you will be a part of the Nordic Service organization and assist the Customer Service Management team by providing internal and external reports. You will support and communicate solutions to our Finnish customers by phone, email and reports, ensuring execution of contracts, handling the customer relationship and seeking aftermarket sales.

Responsibilities

Customer Service Agent is the link between the customer and Vestas Service Customer Service Management NCE. This role is created to handle the customer's request at the required service level and to make sure we deliver according to the contract while meeting customer expectations

Your responsibilities are:

• Long-term Customer Business Relations and Customers Service Administration. Handling multiple fixed, daily tasks concerning customer issues while making sure that all customer communication is handled and registered in CRM
• Creatively seeking opportunities to establish and expand our sale of spare parts and other after sales products and services including execution of sales campaigns. Contributing to the continuous improvement of both general work routines and formal procedures
• Receiving and handling customer requests. Maintaining good operational relations with all types of customers
• Maintaining personal records of all contact with each customer and checking contract coverage of incoming work requests. Minor contractual interpretation
• Meetings internally with Vestas and externally with customers requiring preparation, travel and follow-up. Keeping customers informed of the progress of planned and unplanned service and notify them of any possible delays
• Ensuring effective communication with our service planning team, forwarding all other requests to the relevant department and follow up on the progress
• Creating service orders/work orders and instructions to service technicians and other parts of the service organization

Qualifications

• Previous experience of customer support and maintaining long-term customer relationships
• Good knowledge of internal sales and administrative skills
• Professional verbal and written communication skills in Finnish, and English
• Experience with ERP and CRM systems
• High-level skills in MS Office
• Experience with SAP & Salesforce is an advantage

Competencies

As a person you are/have

• Service-minded with a significant business motivation and a positive approach with a can-do mind set and true motivation towards giving the customer a great service experience
• A people person who can see the customers' perspective
• Innovative and independent, you take initiative and are action oriented towards continuous improvements
• Reliable, Team-oriented person who can secure the daily workflow
• Detail-oriented, organized and structured with a high focus on quality
• Able to cope with stress in an ever-changing environment by knowing how to prioritize and handle follow-ups
• Knowledge/interest in technology & renewable energy

What We Offer

We offer an exciting job with good opportunities for professional and personal development in an inspiring environment with the energy industry’s global partner on sustainable energy solutions. We offer an attractive salary and benefits package, such as 6 weeks of annual leave (once collected) and wide range of Epassi benefits. You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed.

Additional information:

Location: The position is located in Vaasa, Finland. We work with a hybrid model.

Travel: Limited, but some travel may be required.

If the above matches your field of interest and your qualifications, please apply online as soon as possible – by the latest 10.11.2024.

We conduct ongoing interviews and close the position once the right person has been found.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

For further questions about the opportunity, please contact the hiring manager Annariina Tarkka via email anraa@vestas.com.

BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.  Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.  With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.  Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.  To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.