Customer Engineer

Do you have solid skills in building customer relationships? Do you thrive in a varied role in communication with many different stakeholders? As a Customer Engineer at Vestas, you get to join a team of highly skilled colleagues dedicated to deliver significant business results within the global renewable energy sector.

EVP NCE > Service North West > Customer Service Engineering

Vestas Northern and Central Europe is a sales business unit covering Scandinavia, UK, Ireland, Poland, the Baltics, Germany, Benelux as well as Eastern Europe and south of Africa. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas Northern and Central Europe the best place to work.

The Service Department at the Videbæk office is responsible for service, service sales and maintenance of wind turbines within Denmark. As a Customer Service Engineer, you will be part of a team consisting of 8-10 colleagues who enjoys each other's company and support each other in their everyday work life

Responsibilities

As a Customer Service Engineer, you will be responsible for translating complex knowledge and insights from our specialist departments into a language that our customers understand and can act upon. This puts you in a focal role with both internal and external stakeholders.

Therefore, you can expect to be responsible for the following:

• • Building effective relationships and clear lines of communication between Customer service management and Technical- & Engineering support departments.
  • Support customer service management with technical questions
  • Calculate and create quotations

Qualifications

For this position, key word is knowledge and will over qualifications and you are more than welcome to apply if you are a recent graduate. However, you will interact with many different stakeholders and mitigate complex knowledge to the receiver.

To be able to fulfil this position and the responsibilities, we believe that it is beneficial you have the following:

• • Knowledge of industrial electricity or electronics. It is not a requirement to have an engineering background
  • Work experience or an education in information technology, as you will be working with IT subjects
  • Good knowledge of the Microsoft Office package, especially Excel is necessary
  • Experience in a customer service environment, where emphasis is on a professional relationship with the customer in both action and communication
  • Experience in the Wind industry would be an advantage, but not critical
  • Knowledge of SCADA

Competencies

As you will be part of a team all aiming to be as great as possible, you will experience teamwork and individual work. Therefore, you should expect to be responsible for your own tasks, whilst engaging in teamwork.

To succeed as part of this team, we believe you are able to recognise having the following:

• • Ability to communicate with and manage a variety of internal and external stakeholders
  • Be team-oriented in the way that you share your problems, knowledge, and learnings with the team, to learn and teach
  • Be able to work independently, and have good problem-solving skills
  • Have the capability to coordinate and prioritize tasks
  • Be able to approach tasks in a structured and systematic way
  • Have good language skills in English and Danish, both verbal and written. This means that you should be able to communicate and negotiate with ease in both languages

What we offer:

We offer an exciting chance to engage with some of our key customers, within the energy industry's global partner on sustainable energy solutions. You will become part of a highly professional environment with a significant technical commitment and lots of passion. You'll get to work with some of the new offshore projects for the future of our service business. Vestas is growing and developing, and we want you to grow with us.

Additional information:

Location: This position is located in Videbæk, Denmark

If all the above matches your interest and qualifications, please apply no later than 10.11.2024.

We conduct ongoing interviews and close the position once the right person has been found.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

For further questions about the opportunity, please contact the hiring manager Kristian Nielsen via phone +0045 28115182

BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.  Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.  With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.  Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.  To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.