Customer Care Specialist Cologne (m/f/d)

Octopus Energy is expanding – to Cologne. We are looking for new team members who want to help build a new location, grow together with us and play a key part in our award-winning customer service. Customer experience is the heart of Octopus Energy. To us, energy is more than tariffs and bills – it's about people and their stories.

Your responsibilities

• Provide friendly support by phone and e-mail
• Handle and resolve customer complaints efficiently
• Collaborate on complex issues and develop solutions
• Manage contract matters and billing inquiries
• Identify process improvements and help implement them

Your profile

• Strong interest in the German energy market
• Experience in B2C customer service and CRM systems
• Customer-focused and a real team player
• Well-organised with excellent communication skills
• Fluent German and English
• Ready to commit long-term and help establish a new office

Your salary

€36,000 – €38,000 gross per annum (≈ €3,000 – €3,167 gross/month) Benefits

• Share options in Octopus Energy Group
• Discounted electricity & gas tariffs
• Public transport & lunch subsidies
• Company pension scheme
• Bike-leasing & Wellpass fitness programme
• Mental-wellbeing support via OpenUp
• Child-care allowance and enhanced parental leave
• Training budget & free language courses (Busuu)
• Birthday voucher

Ready to shape the green energy market with us? Send us your application. At Octopus Energy we value diversity – applicants of every gender, age, identity and background are welcome.