Working Student - Technical Support Specialist (m/f/d)

Want to build your tech career and help accelerate the energy transition?The Branch Success Team is the operational heart of 1KOMMA5°, connecting our cutting-edge technology with our frontline installation teams. We are looking for a motivated and curious Working Student - Technical Support Specialist to join our mission in Berlin, Munich, or Hamburg.This is a unique opportunity to get real-world experience in a fast-growing scale-up. You won't be making coffee; you'll be on the front lines, helping to solve real problems and ensuring our internal users can effectively use the Virtual Assembly Line—our proprietary suite of software that powers our field operations.Become a part of our mission and learn more about our Product & Tech

As a key member of our team, you'll get hands-on experience and play a vital role in our daily operations.

• Become a Tech Detective: Provide 1st and 2nd level support for our core sales and operations tech stack (including proprietary and third-party software). We'll teach you how to troubleshoot issues, investigate problems and find the root cause.

• Learn to Champion the User: You'll learn how to manage support tickets from start to finish. We'll show you what it means to take full ownership of a user's problem and collaborate with the team to deliver a great solution.

• Get Exposure to Product & Engineering: You'll be a bridge to our technical teams, learning how to document recurring issues and user feedback. You'll analyze patterns and work closely with our Product & Engineering teams to improve product quality and user experience.

• Support Our Growth: As you grow with us, you'll assist in key change management processes, helping to test new features and support our branches as we expand across Europe.

You are a tech-savvy and empathetic problem-solver, eager to learn and make an impact.

• Your Studies: You are currently enrolled in a Bachelor's or Master's program, ideally in a field like Business Informatics, Computer Science, Business Administration with a tech focus, or a related area.

• Technical Curiosity: You have a genuine interest in how software works and enjoy figuring out technical problems. You're not afraid to dive into new tools and systems.

• A Problem-Solving Mindset: You approach challenges logically and are motivated to find not just a quick fix, but the right solution.

• Communication Skills: You have strong communication skills in both German and English (written and verbal, C1/C2). You can explain things clearly and patiently.

The following things are a plus, but not required:

• First experience with CRM systems (like Zoho) or other SaaS tools

• A basic understanding of how APIs or databases work

• Previous experience in a customer-facing role

• You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen

• With your work, you accelerate the "energy transition" and hence have a direct impact on our climate

• Work with and learn from other super-smart colleagues

• You will enjoy direct contact with core decision-makers

• You will enjoy the best chances of entering full-time in one of Europe’s most thriving Scale-ups

• You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich

• Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass

• Benefits and discounts are yours with Futurebens