Customer Parts Support Specialist

As Customer Parts Support Specialist you are the primary contact for Siemens Energy’s internal regions and customers across North and Latin America during the entire spare-parts order lifecycle. You process inquiries, create quotations and ensure on-time delivery while observing import/export regulations.

Your responsibilities

• Receive and process customer inquiries, prepare quotations and enter orders in SAP / Salesforce
• Schedule deliveries and secure customer-view on-time delivery (CV OTD) performance
• Monitor payments and support receivables management
• Work closely with Supply Chain, Engineering, Export Control and Shipping
• Identify and manage financial risks of complex orders

Your profile

• Degree or equivalent experience, 7+ years in customer service / inside sales
• Strong SAP, Salesforce and Microsoft Office skills (advanced Excel)
• Proven order & project management experience; familiar with contracts, logistics and export processes
• Excellent communication, organization and problem-solving skills

Preferred

• fluent Spanish
• spare-parts business or field-service background
• import/export compliance and supply-chain knowledge

About Siemens Energy Our ~100,000 employees in over 90 countries develop the energy systems of tomorrow and advance decarbonization. Our technologies secure one-sixth of global electricity generation.

We offer

• long-term career and development opportunities
• comprehensive health & wellness benefits, paid holidays and vacation
• 401(k) with company match, parental leave, family-building support