Customer Support Representative

What you will do

You will speak with customers by phone, e-mail and occasionally face-to-face, answering questions and solving problems. When needed you will liaise with other energy suppliers. Working in Operations you own every case from start to finish—no endless call transfers between departments.

Who we look for

• People who love helping customers
• Open-minded problem-solvers
• Passion for sustainability and the green energy revolution
• Proactive, responsible and keen to celebrate shared wins

What else you’ll love

• Equity Options Scheme – own a stake in Octopus Energy
• Meal vouchers and free psychological well-being sessions
• Weekly “Family Dinner” (on-site or virtual) for company updates and to toast together

Location: Ancarano (office-based)
Contract: Full-time, permanent
Start: immediately