Service Engineer

About Zipline
Want to change the world? Zipline is on a mission to transform how goods move. We solve the world’s most urgent access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From Rwanda’s national blood network and Ghana’s COVID-19 vaccine distribution to on-demand home delivery for Walmart and home-based healthcare in the U.S., we are reshaping supply chains for governments, businesses and consumers.

Your Role
As a Service Engineer you will lead the technical response to grounded aircraft, droids and docks, coordinating resources to restore service at maximum speed and quality. Working in 24/7 shift operations under FAA Part 135 regulations, you will troubleshoot complex systems, analyze flight logs, create work orders and drive continuous improvement of procedures and tools.

Requirements
Bachelor’s degree in Aerospace, Mechanical, Electrical, Mechatronics, Software or Systems Engineering, or equivalent experience. Proven ability to troubleshoot complex technical systems under pressure, preferably in aviation or another highly regulated industry. Strong analytical, documentation and cross-functional communication skills. Willingness to work nights, weekends and holidays as part of an on-call rotation. Up to 10 % travel for training and site support.

We offer
The chance to shape a technology-driven logistics revolution with measurable social impact. A diverse, international team with flat hierarchies and fast decision paths. Competitive compensation and comprehensive benefits. Zipline is an equal-opportunity employer committed to diversity and inclusion.