Customer Success Manager (f/m/d)

About us

Enpal makes solar simple: we rent photovoltaic systems, battery storage and wallboxes at an all-inclusive rate and combine them with affordable green electricity into one smart solution. As Germany’s first green unicorn and Europe’s fastest-growing energy company (FT1000 2022), we are building the continent’s leading renewable-energy platform.

Role

As Customer Success Manager you guide customers from scheduling to final installation, ensuring smooth processes. You handle incoming tickets, coordinate rescheduling and route specialist enquiries to the right teams. Using relevant KPIs you manage workflows transparently and help us continuously improve service processes.

Requirements

• Commercial training or equivalent experience in customer support/project management
• Strong customer focus, excellent communication skills and team spirit
• Basic technical understanding of chatbots and automated processes
• Passion for continuous process optimisation in an agile environment
• Fluent German and good English
• Willingness to work full-time from our Berlin office

What we offer

• Structured onboarding and clear development paths
• Modern Berlin-Friedrichshain office with rooftop terrace, table tennis, yoga area and free drinks
• Hybrid model with flexible working hours
• Work-life balance: 30 days holiday, home-office options, sabbatical and part-time schemes
• Diverse, international team of 65+ nationalities
• Monthly all-hands, lunch-&-learn sessions, legendary team events and open feedback culture
• Permanent contract, subsidised public-transport ticket and discounted Enpal products