Field Service Engineer

Job Description

At Northvolt, we are now seeking Field Service Engineers who would support our passionate team in Stockholm and Gdansk. In joining us, you will be an important part of Northvolt's continued growth and play a crucial role in the transformation to a carbon-free society.

Our Field Service Engineers are responsible for the performance and customer satisfaction of delivered products, particularly in industries such as mining, construction equipment, energy storage, and renewable energy, located around the world. We are a team of passionate service engineers eager to support the customer, and we solve our tasks through knowledge sharing and teamwork.

Key responsibilities include but are not limited to:

• Provide first-line and second level support for hardware and software related customer issues, via remote or on-site support
• Solving customer helpdesk tickets by remotely supporting customers technicians on site
• Document services performed and feedback to design teams for quality improvements
• Frequent travel, including international travel
• Perform all work with highest focus on health and safety
• Build long-lasting customer satisfaction and loyalty by delivering service satisfactory to the customers' needs

The person we are looking for is strongly goal oriented, curious and eager to learn. Our organization requires and values great self-discipline and a natural talent to make things happen. The Field Service Engineer is a vital member of the Aftermarket team and key to Northvolt's mission to enable the future of energy.

We believe that you have...

• A degree in electrical engineering or relevant working experience
• Experience from work with high voltage products
• Good IT knowledge and experience with SW solutions
• Hands-on experience with field service work
• Experience and interest in renewable energy industry is a plus

Skills & Requirements

Personal success factors

• Qualities that we cherish are flexibility, sense of quality, friendliness, motivation to take on new challenges, grit and a sense of humor
• Excellent English written and oral skills, Swedish is a plus
• Organized, Passionate and purpose driven and an eye for details
• Proactive and goes beyond expectations
• Work well with others in a team environment, as well as independently

What we offer:

• Private medical care in LUX MED – extended package with a freedom of treatment (partial refunding of invoices) for the employee fully paid by the company
• MyBenefit System – monthly card top-ups, the possibility to purchase a Multisport card
• English lessons
• Employee referral programme
• Financing of commuting by bicycle
• Christmas/holiday bonuses from Employee Benefit Fund (ZFŚS)
• Co-financing of sports activities and integration budget
• The possibility to invest in Northvolt group’s shares
• Relocation bonus
• Work in an international environment - the ability to use English daily
• Opportunity to develop and acquire new skills in a company taking part in the transformation to renewable energy
• Friendly and open working atmosphere in a diverse team

If you are interested, submit your resume in English using "I'm interested" button.

About the company

Northvolt is establishing its first facility to industrialize and produce battery systems. In order to meet the increased demand for complete battery solutions on the European market, we are establishing a highly automated, state-of-the-art production facility for battery modules and energy storage solutions in Gdansk, Poland.