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Provide comprehensive in-person end-user support for both tools and hardware
Provide remote support employees in other countries and regions
Be an essential part of change management in your region
Never reassign tickets to others. You own your tickets and can ask other pros in the team for development!
Contribute to the global IT strategy and make sure that it is well aligned with company needs
Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities
Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally
Automate! Automate! Automate!
To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist
Aligning wide-spread changes, as 1k5 expands, adapts and changes
Be hands on with standard tooling configurations and implementation
Listening, training and supporting our international user base (L1-L2 support)
Minimum of 1-2 years of Technology service desk support experience
Ability to demonstrate design thinking methodology
Having worked or interned in fast growing start-up environments is a huge plus!
Experience with transformation/change management
Understanding and management experience with Tech tooling stacks
Google Workspace, Microsoft Office, Slack, Atlassian
MDM tools including InTune and Kandji
English and the local (DE) language in both written and verbal communication (C1/C2)
Country
: Germany
City: München
Remote possible
Company: 1Komma5Grad
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