Customer Onboarding Coordinator - Japanese Speaker

Company Description

Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution. Learn more about our team and culture on EcoVadis careers page. 

Job Description

We are looking for a Customer Onboarding Coordinator  to join our team! In this position, we are looking for an individual that can support customers throughout the Japan region. Fluency in English and Japanese is required, with proficiency in additional languages considered an advantage. Being a successful Customer Onboarding Coordinator requires strong project management skills.The candidate should be a confident presenter and have a strong appetite for strategy consulting work. EcoVadis’ works with complex procurement organizations and related customer specific hurdles and opportunities should be considered at every stage of the program. Your responsibilities will include (but will not be limited to): Collaborate with and support up to three Customer Onboarding Managers to ensure effective deployment of the onboarding program to a joint portfolio of accounts  Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customersOperational Deployment and Coordination Operational responsibilities examples include: Technical: Set up, configuration and oversight of key platform functionalities, Coordination and set up of communication package (first four weeks of client onboarding)Research: Account insights and plans, Consolidation & organization of account data points (e.g. program organizational chart, supplier vendor master, process descriptions)Analytical: Data analysis & reporting, Supplier mapping, Supplier prioritization preparation and first-level analysis (e.g. combination of excel and/or EcoVadis Network Accelerator and/or IQ), Industry and other benchmark analysis (e.g. combination of Excel and/or Tableau) Project management: Coordination of various tasks to ensure tasks and milestones set for onboarding program success are delivered successfully and on time, including oversight of internal onboarding specific KPIs (e.g. Time To Value (TTV), Net Promoter Score (NPS), adoption metrics)Customer Success & Account Support Preparation and/or delivery of presentations both independently and/or in a supporting role using a mix of templates and ad-hoc additions aligned with customer needs, examples include:Delivery of the customer stakeholder information and adoption training sessions (Buyer Kick Off, Platform Training)Delivery of the Ratings and/or IQ platform training sessions from a user/use case perspectiveDelivery of the supplier prioritization session applying the prioritization toolEstablish and maintain customer relationships both proactively and reactively (For example, responding to incoming requests, resolving user issues, documenting actions) Liaise between customer and other EcoVadis departments as needed (Analysts, Operations, Product) to solve customer challenges and find solutions within reasonable deadlinesSupport and build advocacy among customer organization, including program team, champions, and key-end users (e.g. buyers) by delivering exceptional customer supportOther:  Lead and/or contribute to internal projects contributing to the formalization and standardization of account onboarding processes with a positive impact on team efficiency and quality Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications

3+ years experience in fields such as customer success/support, procurement or supply chain, consulting with experience in project managementBasic knowledge of procurement systems, processes and trendsExcellent Excel and data analytical skills, basic experience with Tableau, Salesforce, etc.; fast-learnerSelf-driven, results-oriented and team player with strong verbal and written communication skills and confidence in creating and delivering customer-facing presentationsIdeally experience in an international and multicultural environment, thriving in a fast paced environmentCommitment and passionate for sustainabilityFluent, professional Japanese (spoken and written - JLPT N1 or equivalent is required) and English is a must. Additional language fluency is considered an advantage.Bachelor's Degree required ideally in a related field (Supply Chain, Procurement, Sustainability, etc.)

Additional Information

Full time positionLocation: Yotsuya, TokyoIn return for your expertise, we offer:Support with all the necessary office and IT equipmentFlexi time working systemWellness allowance for mental and physical wellbeingAccess to professional mental health supportReferral bonus policyLearning and development Sustainability events and community involvementPeer recognition programEmployee-led resource groupsSocial InsuranceCommuting AllowanceWork Model: Hybrid Work ModelRemote work from abroad policyLife InsurancePaid employee volunteer dayOur hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!Don't fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).