Customer Support Associate (m/w/d) - 100% remote & German speaking

What you can expect:

• Support and communication with our guests and partners via email, chat and, if necessary, telephone
• Processing inquiries about bookings, arrivals & departures, special requests and feedback
• You are the first point of contact for urgent problems or emergencies
• Create and process maintenance and inventory tickets in our ticketing system to keep the condition of our cabins at a high level at all times
• Work closely with internal teams (e.g. Operations, Marketing)
• Supporting the quality assurance of our guest processes
• Co-design and optimization of our guest journey

• Experience in customer service, ideally in the hotel, tourism or hospitality industry
• You have a real heart for guests, speak their language - and can also deal with challenging situations professionally
• Very good written and spoken German (C1+), good English skills
• Experience in working with Slack, Notion and CRM tools
• Structured way of working, reliability and an eye for detail
• You have a digital affinity, are a team player and enjoy working remotely

• A meaningful role in a growing, sustainable hospitality company
• 100% remote work in a motivated team
• Work materials to make your working day as comfortable as possible