Senior Customer Success Manager (f/m/x)

As Senior Customer Success Manager (f/m/x) at Tanso, you ensure that our industrial customers derive maximum value from our sustainability software. You manage the entire customer lifecycle – from successful implementation through continuous development to long-term customer retention.

Your responsibilities

• Strategic management and expansion of our key industrial accounts
• Building trusted relationships at C-level and with decision-makers
• Developing data-driven success strategies to increase customer satisfaction, retention and expansion
• Identifying upsell and cross-sell opportunities in close collaboration with Sales
• Conceptual development of our Customer Success processes and tools
• Leading and coaching Customer Success teams

Your profile

• Several years of experience in successfully scaling complex B2B SaaS customer relationships, ideally in the field of sustainability topics
• Proven track record in reducing churn and increasing Net Revenue Retention
• Confident demeanor at executive level as well as strong communication and negotiation skills
• Commercial mindset with strong data affinity and analytical thinking
• Fluent in German and English

We offer

• Purpose-driven work at the intersection of climate and Industry 4.0
• High degree of creative freedom and direct influence on product and company strategy
• Modern office in the heart of Munich and flexible remote options
• Attractive compensation package including participation model
• Development budget and regular team events