Support Lead - IT & B2B Systems (m/f/d)

We are looking for a highly qualified Support Lead (m/f/d) for our global B2B systems and IT landscape to join our growing team. We are looking for you to join our team in Berlin, Munich or Hamburg.

1KOMMA5° is creating Germany's largest one-stop-shop for the installation and maintenance of solar panels, heat pumps, electricity solutions and charging infrastructure. And the best part? They are all connected and optimized with Heartbeat AI.

As a Support Lead for our global B2B and IT systems, you will lead a team dedicated to providing exceptional support and training for our systems, empowering installation businesses in renewable energy. You will collaborate with teams across seven countries and 50+ branches to resolve technical challenges, enhance system usability, and deliver impactful guidance. Your leadership will ensure our solutions remain user-centric and scalable, driving success in close partnership with our product and engineering teams.

• Lead and Inspire: Provide empathetic leadership to a growing, international support team, fostering collaboration with branches worldwide

• Customer-Centric Solutions: Design and shape support systems that thrive in a fast-paced environment

• Cross-Team Collaboration: Act as the communication bridge between branches and internal product & tech teams

• Remote-First Setup: Build a robust, remote-first support system to assist employees across diverse regions

• Change Management: Guide change initiatives to ensure the adoption and success of our systems and solutions

• Data-Driven Insights: Identify bottlenecks, spot improvement patterns, and guide strategic decisions with data-driven analysis

• IT Collaboration: Contribute to aligning the IT strategy with company goals to support global scaling

• Process Optimization: Automate and streamline processes to enhance scalability and efficiency

• Hands-On Leadership: Configure tools, dive deep into solutions, and lead by example with a hands-on approach

• Mentorship and Training: Support and train international users, fostering growth and system mastery.

• Proven leadership experience in a fast-growing global startup environment

• Strong expertise in agile and design thinking methodologies

• Passion for making a positive impact in the renewable energy sector.

• Skilled in designing optimized and automated service desk systems

• Proficient in building dashboards and analytical tools for data-driven decisions

• Experience in transformation and change management

• Basic technical know-how to configure and optimize IT tools and systems

• Familiarity with the construction, real estate, or energy industries (a plus)

• Fluent in English; basic knowledge of German is an advantage

• You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen

• With your work, you accelerate the "energy transition" and hence have a direct impact on our climate

• Work with and learn from other super-smart colleagues

• You will enjoy direct contact with core decision-makers

• You will enjoy the best chances of entering full-time in one of Europe’s most thriving scaleups

• You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich

• Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass