Flight Operator - National Service

ABOUT ZIPLINE   Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.  Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people. ABOUT YOU AND THE ROLE    Are you in your final year, eligible for the 2024/2025 National Service? Our national service program gives local youth the necessary skills for employment in instant logistics. Subsequently, successful National Service Personnel in Fulfillment Operations are empowered to apply their acquired skills in the local and international job market.    As a member of Zipline’s Flight Operations team under the National Service Program in one of the Distribution Centers in Ghana, you’ll be responsible for ensuring that the delivery of medical products to health facilities is done in a safe and timely manner. This will involve working with a team of flight operators to conduct regular pre-flight inspections, launching, and recovery of the drones (aircraft). You’ll be trained to assist with regular maintenance of the drones and other equipment at our site to support ongoing operations. You will be expected to contribute to the continuous improvement of our daily operations and processes to support the growth of our operations as we scale.  WHAT YOU'LL DO  Launch and Recovery: You will assist in the safe assembly of drones in preparation for up to 300+ flights per day, perform critical checks, communicate with Zipline controllers in readiness for flight, launch and disassemble drones on return to the Distribution Center. Maintenance of drones and ground equipment: You will assist in performing corrective and preventive maintenance: scheduled or unscheduled on Zipline’s Aircraft and Ground Equipment. The maintenance includes but is not limited to Aircraft body maintenance, aircraft wing maintenance, etc. Troubleshooting: You will support the team to follow troubleshooting guidelines for the drones and ground equipment and collaborate with in-country and remote engineering teams to troubleshoot and optimize issues.  Projects: You may be involved in short-term and long-term projects that involve collaboration across functional teams in efforts to scale drone deliveries up to 300+ and improve operational efficiency. WHAT YOU'LL BRING   Diploma or HND/Bachelor’s Degree in Mechanical/Electrical/Electronics/Aerospace Engineering You enjoy working in the field and are not afraid to get your hands dirty Ability to stay focused, humble, and safety-conscious during 12 hour shifts Ability to work in a fast-paced environment and enjoy work that keeps you on your feet Ability to maintain focus during extended daily flight operations Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery Extremely process & detail-oriented Full professional proficiency in spoken and written English Must be eligible for National Service for the 2024/2025 year WHAT ELSE YOU NEED TO KNOW   Must be willing and able to work night/weekends on shifts Must be willing and able to work for a period of up to 48 hours or more/week  This is a one year full-time position based in one of the six Zipline distribution centers in Ghana Must be willing to relocate to any of our distribution centers in Ghana This program will involve regular communication with customers to process their requests and answer their queries about our stock and seek support Women are encouraged to apply, as we believe a balanced team is critical for success Must be able to commit to one month period for Zipline Academy training program Once hired you will go through a rigorous training program with Zipline Academy to gain a deep understanding of our history, our mission, our impact, and our UAS systems. The program includes a thorough Flight Operations training that covers different parts of our system and our drone. Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position, please apply! Please Note We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf. Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud. If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.