Fulfillment Operations Professional - National Service

ABOUT ZIPLINE Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.  Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.   ABOUT YOU AND THE ROLE Are you in your final year, eligible for the 2024/2025 National Service? Our national service program gives local youth the necessary skills for employment in instant logistics. Subsequently, successful National Service Personnel in Fulfillment Operations are empowered to apply their acquired skills in the local and international job market.     WHAT YOU’LL DO As a Fulfillment Operations Professional under the National Service Program, you will be part of the team that ensures that blood products & medical products are delivered from our distribution centers to health care facilities in a safe, reliable, and fast manner. By joining us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies. Your main responsibilities will include: Customer Service & Order Fulfillment: You will assist in the safe packaging of up to 300+ packages per day, perform critical quality checks, communicate with Zipline customers to ensure safe and smooth fulfillment of all customer orders.   Inventory & Warehouse Management: Assist in organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place. Product Handling: Assist in managing & preparing packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery. Best Practices & Safety Management: Work with a team to perform daily quality control, support safety and regulations at the Zipline distribution center.   WHAT YOU’LL BRING Essential: Diploma or HND/Bachelor’s Degree preferably in Biomedical Laboratory, Biochemistry, Public Health or related fields of study Full professional proficiency in spoken and written English Passionate about making sure that each component of our supply chain and order processing is handled perfectly Proactive with excellent organization and attention to detail Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectations Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow Must be eligible for National Service for the 2024/2025 year   WHAT ELSE YOU NEED TO KNOW     Must be willing and able to work up to 12 hours per day, nights/weekends  shifts Must be willing to work for a period of up to 48 hours or more/week This is a one-year full-time position based in one of the six Zipline distribution centers in Ghana Must be willing to relocate to any of our distribution centers in Ghana This program will involve regular communication with customers to process their requests and answer their queries about our stock and seek support Women are encouraged to apply, as we believe a balanced team is critical for success Must be able to commit to one month period for the Zipline Academy training program Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!   Please Note We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf. Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud. If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.