Hub Manager

Via has the mission to improve transportation and mobility around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Hub Manager, you will take care of our daily business of our on-demand RMV service in the greater Frankfurt area and ensure that our passengers are transported reliably. You will drive continuous improvements and have unique opportunities to help shape the future of passenger transportation in the region.

Please note this role is internally referred to as Field Manager.

What You Will Do:

• You are responsible for managing daily operations and own key performance metrics for our on-demand services
• You lead the field team on-site, work closely with the central operations team, act as a point of contact for partners and driving staff, and actively contribute ideas for process optimization
• You analyze feedback from passengers, drivers, and partners, identifying and implementing opportunities to enhance service quality
• You play a vital role in Via’s expansion efforts, driving projects like depot and charging infrastructure setup, and recruiting and training drivers

Who You Are:

• You have at least 1-4 years of work experience to guide you. We welcome people from all backgrounds and experience levels - whether you’ve worked as a store manager, had a role at a startup, or come from a completely different industry - we want to hear from you.
• You enjoy working in a team and have experience in taking responsibility for employees
• You remain calm under stress and always find the right tone, whether in discussions with the management level of our partners or our drivers
• You're data-driven and use metrics to make decisions and set priorities
• You get excited by end-to-end responsibility and want to actively shape the mobility revolution
• Your German language skills are at least C1 level and your English is at an advanced level
• You have a valid drivers license in Germany, class B

What We Offer:

• Trust and autonomy: we know which challenges we want to tackle but we will let you decide how to approach them – and be ready to support you along the way
• Long-term career opportunities: whether you grow your expertise by tackling new issues or decide to explore a new career path, we’re in it for the long run
• Joining a global employer with over 600 mobility deployments in 35+ countries
• Becoming part of a company that was awarded for its commitment to social good
• A Macbook as work laptop to enable you to have a smooth working day
• Membership at Urban Sports Club
• 30 vacation days a year
• An international team, who stands for social impact 
• Salary Range: €45-55k. Final salary will be determined by the candidate’s experience, knowledge, and skills. 

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.