Senior Customer Service Agent

Region NCE > SBU NCE Service > CSM DK/NO

The Service Department is responsible for service and maintenance of the wind turbines within North West. We are looking to hire a new Senior Customer Service Agent to support our customer service management team in Trondheim. The department, which consist of 8 colleagues, has an open and informal culture, where teamwork and good communication is the key to our growth. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.

Responsibilities:

• Customer Business Relations and Customers Service Administration
• Receiving incoming calls, emails, handling customer requests and issues and making sure that all customer communication is handled and registered in CRM
• Management of the Downtime Reports Tracker and Monthly/Yearly Production Analysis
• Contractual interpretation
• Meetings internally with Vestas and externally with customers requiring preparation, travel and follow-up. Participating actively in some customer meetings
• Ensuring effective communication with our planning team. Forwarding all other requests to the relevant department and follow up on the progress
• Keeping customers informed of the progress of planned and unplanned service and notify them of any possible delays
• Contribute to the continuous improvement of both general work routines and formal procedures

  Qualifications:

• Previous experience of customer support and maintaining long-term customer relationships
• Good knowledge of internal sales and administrative skills
• Good technical understanding and interest
• Professional verbal and written communication skills in Norwegian and English
• Experience with ERP and CRM systems
• High-level skills in MS Office
• Salesforces Knowledge, preferred

  As a Person You Are/have:

• A positive approach with a can-do mind set and true motivation towards giving the customer a great service experience
• A people person who can see the customers' perspective    
• Innovative and independent, takes initiative and is action-oriented towards continuous improvements
• Reliable team person who can secure the daily workflow
• Detail-oriented, organized and structured with a high focus on quality
• Ability to cope with stress in an ever-changing environment
• Service-minded with a significant business motivation and some commercial understanding

What we offer

Apart from a competitive benefit package, as a Senior Customer Service Agent in Trondheim, Norway you will be where it all happens, in close relationship with our customers. You will become part of a smaller team of skilled and committed colleagues who are all enthusiastic about wind energy. Our atmosphere at the office is positive and informal, and people are prepared to support when needed. You will have the possibility to develop your skills and shape your role in an environment where no days are ever the same. At Vestas, you will have the opportunity to work in an exciting industry at a company that develop new technology and directs the transition into green energy.

Additional information

Your work location will be our office in Trondheim, Norway. Some travel is to be expected in this role.

If the requirements above match your skills and qualifications, please apply no later than 27th of November 2024.

Please note that we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

For additional information about the position, please contact team leader Kelly Windekilde, at +4746935014 or kewdk@vestas.com.

BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.  Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.  With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.  Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.  To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.