Working Student - IT Support (m/f/d) - Digital Workplace

Join us as a Working Student IT Support (m/f/d) in our Digital Workplace team in Hamburg on a shared journey that matters!

You will join the Digital Workplace team at MOIA, which connects the workforce through digital technologies and the best-in-breed workplace solutions. We have MDM in place, using Okta for identity management and Microsoft 365 and Slack to collaborate. We run everything in the cloud, avoid on‐premises hardware, and we use SSO and MFA for all services wherever possible. This IT infrastructure provides a solid foundation for growth.

The role and your impact at MOIA

• Support day-to-day IT requests and questions in our Hamburg office
• Assist with newbie onboarding and offboarding
• Contribute to Digital Workspace projects
• Monitor the IT Support queue for requests and resolve arising IT issues and questions
• Help with the audio-visual setup of bigger hybrid meetings and events

Job responsibilities and detailed projects will be determined based on your educational background, interests and skills.

What will help you to fulfill your role 

• You are currently enrolled in a full-time Bachelor's or Master's program in Germany 
• Previous experience with at least one of our key tech areas (Okta, MacOS, Jamf, M365, Atlassian suite)
• Experience with troubleshooting software and hardware issues in MacOS / Apple environment
• Good knowledge of computing and networking infrastructure elements and concepts
• Experience or with IT security best practices (multi-factor authentication, identity providers, single-sign-on)
• Approachable, enjoys helping others with a solution-oriented attitude
• Motivated to learn and not afraid to offer ideas and try new approaches
• Fluent in written and spoken English & German
• Experience using Microsoft Teams for video conferencing and hybrid events is a plus
• Experience with writing and maintaining end-user facing guides is a plus
• Experience with data protection guidelines is a plus

We encourage you to apply even if your profile does not meet all the requirements for the role since we are looking for a diverse range of experiences, skills, and interests. We are certain that there will be something for everyone because we are working on such a variety of tasks and embrace individual growth at MOIA.

Student Community

We are diverse group of mostly students, who are curious, motivated and always eager to learn new things. We are a community of approx. 20 people, living in Hamburg and Berlin. We get together once per quarter to discuss different topics like sharing projects from our daily work or just for a coffee chat.

As a Working Student, you will be working on challenging projects with high impact. You work together with your team, who will help you to identify project goals, while also inspiring you, mentoring you and supporting your professional development.

We look forward to welcoming you to our community. 

In case you have questions regarding your application, you can approach the recruiter Dennis directly. 

Our benefits in a nutshell

• Competitive salary (including bonus)
• Hybrid work setup: work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration! 
• Flexible working hours and possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.) 
• Budget and monthly expense allowance for home office setup 
• Possibility of remote work from outside of Germany for up to 6 weeks per year from over 40 different countries - Connect work & travel!
• Public transport ticket (fully subsidized) for commuting and traveling throughout Germany and discount on MOIA rides
• Subsidized fitness club membership or bike leasing 
• Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes 
• Mental health support, 1:1 sessions with external professionals and mental unload workshops 
• 30 vacation days, sabbatical and unpaid leave option 
• Relocation support with service provider (visa, administration, etc.) 
• Dog-friendly offices (at our Hamburg location)

For student & internship positions, we have an adjusted set of benefits. You can find them here.

Be who you are!

We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.

In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.

Our Future Work model

Since we love to collaborate, it is clear to us that we don't want to become a fully remote company, but we also don't need to spend every day of the week in the office to do a great job.

Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as possible.

Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA. 

Who we are

At MOIA GmbH, our team of more than 350 employees develops the technical products for our on-demand ridepooling service in the form of an end-to-end integrated product, from hub, fleet, and driver management to passenger and B2B solutions. At the same time, we want to make the vision of an autonomously driving mobility service a reality and plan to bring the first autonomous MOIA ridepooling vehicle to the streets by 2025.

At our offices in Berlin and Hamburg, international teams of developers, engineers, designers, and strategists work on a shared mission. As a tech company, more than half of our employees are developers. We pursue value-driven development based on our product values of comfort, reliability, safety, and privacy.

We aspire to be a leading company in the fields of rethinking mobility and improving urban transportation by making it more relaxed, more affordable and an entirely positive experience for everyone.

MOIA gets things moving. On a shared journey – towards an easier, smarter, and more meaningful future.

Watch our company video here.

Your application to MOIA

We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us better evaluate your unique perspective and match for the role.

To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role.