Validation Specialist

Here at Octopus Energy ECO, we’re responsible for delivering the government mandated eco obligation scheme on behalf of Octopus Energy! 🐙We are super passionate about helping customers on low income and benefits improve the insulation in their homes, to help reduce their bills and carbon emissions. We work with an internal and external supply chain insulating customer homes across the UK within the compliance rules of the ECO scheme.If you’re customer focused and have a love of helping people this could be the role for you! You’ll be making a difference by validating customer’s applications for the schemes we run, making sure they’re eligible and informing them of the installation journey.You’ll join the ECO Validation team, learning about the different schemes and looking after customer’s applications. Day to day, you’ll be supporting customers with their applications via both phone and email. You’ll need to have great attention to detail, be an excellent team player and the drive to work in a fast-paced, target driven environment.

What you'll do

Understand ECO and the schemes we are delivering, as well as how you contribute towards themProcess applications from customers who are interested in having their homes insulated under the schemesExplain to customers clearly how the application process works so that their expectations are managedLiaising with customers as and when required by both phone and email, inbound and outboundWork to daily and monthly targets, both individually and as part of a team

What you'll need

To be excited to work in a target driven role and to provide the best service possibleA real eye for detailDesire to take on responsibility, show initiative and see tasks through to the completionGood Excel/Sheets skillsGood numerical accuracyA start up / entrepreneurial mind-set being able to adjust to change and keep up with a fast moving businessA constant focus on improving and developing personally and within a businessExperience of working with Hubspot and Google Workspace desirable but not essentialOctopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people  Visit our perks hub - Octopus Employee Benefits