IT Help Desk – Inclusive Position (m/f/d)

Join the energy revolution with #teamsonnen!

At sonnen we pursue one clear goal: a future of clean, affordable energy for everyone. Our intelligent energy systems – combining solar panels, battery storage, electricity tariffs and wallboxes – make customers independent of fossil fuels and rising electricity prices. As the first and only provider in Germany we connect thousands of home batteries into the virtual power plant sonnenVPP. Become part of this mission!

Your tasks in first-level support:

• Provide technical end-user support via phone, email and on site
• Analyse and resolve hardware and software incidents
• Install, configure and maintain IT workstations and applications
• Document and track all tickets in the helpdesk system
• Roll out new hardware and software
• Perform regular system maintenance and updates
• Train and advise users on IT best practices
• Work closely with the IT team for smooth IT operations

What you bring:

• Initial professional experience in IT helpdesk or similar role
• Solid knowledge of Windows and macOS environments
• Experience with remote desktop tools and ticketing systems
• Strong troubleshooting and communication skills
• Self-reliant, structured way of working combined with team spirit
• IT certifications (e.g. CompTIA A+, MCP) advantageous
• Fluent English, German a plus