Head of UX Research

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste together.

40% of all food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste. 

We’re more than an app: we are a certified B Corporation with a mission to empower everyone to take action against food waste, so alongside our marketplace app, we create educational tools, explore new business solutions - such as our Retail Technologies offering, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 105 million registered users and 241,000 active partners across 19 countries, have together already prevented 383+ million meals from going to waste - avoiding over 1035.000 tonnes of CO2e!

Your mission

Joining Too Good To Go as a Head of UX Research means that not only will you lead the user research team to drive user and partner experience, but you will also be a strategic partner to the leadership team across Product Management, Product Design and Product Analytics.You report into the VP of Data Analytics and have a strong link with the Product Design function. You represent the user perspective in the Too Good To Go Leadership team.

You will manage and oversee the practical needs of product development by building a base of foundational knowledge that covers all facets of user needs, motivations and desired experiences along the product experience. You are expected to generate and synthesize insights around complex product and design problems, rationalizing them into clear actionable solutions, and helping gain the support of executive stakeholders, while coordinating with partners across the company in prioritization and execution.

Other responsibilities include: 

• Manage and mentor the research team (3 researchers) with a focus on quality, vision, and growth of skills.
• Collaborate with Product vertical leaders to understand research needs and work cross-functionally with multiple stakeholders including, but not limited to, Analysts & Data Scientists, Designers, Product Managers and Engineers to discover user pain points. 
• Drive research in conjunction with priority areas, using several methods such as Exploratory research, UX testing, interviews, surveys, heuristic evaluations, card sorting, focus groups, behavioural studies and more. 
• Lead and drive innovation for users and partners on a global scale.
• Collaborate with Design, Product Management, and Leadership to provide user research insights and direction and ultimately influence strategic decision-making at the executive level. 
• Serve as a thought leader to guide and influence the direction of the product, using qualitative and quantitative research, driving the teams to discover gaps, identify opportunities, and create solutions.
• Manage staffing needs, budgetary considerations, and vendor/tools for research functions. 

The Ideal Candidate:

• Has strong working knowledge of UX and UX Design principles 
• Has a degree in Human Computer Interactions, psychology, sociology, cognitive science, or other relevant fields is advantageous. 
• Has experience working collaboratively with Directors and Executive Stakeholders in cross-functional organisations. 
• Has Technical knowledge of qualitative and quantitative methodologies.
• Has excellent leadership skills, with the ability to lead a research team through influence in an ambiguous space, working to define methods and approaches.
• Has excellent communication skills with the ability to articulate positions and advocate for the designs.
• Has an excellent research portfolio, showcasing your success and failure in integrating large-scale research programs throughout the product lifecycle, with an emphasis on programs focused on digital, global products with examples of using insights to help drive innovation.

Our values

• We win together: Food waste is a big beast to fight. We believe in a #oneteam.
• We raise the bar: We always push for more. We work smart, smash barriers and elevate one another.
• We keep it simple: Our ambitions are bold but our solutions are simple.
• We build a legacy: We’re proud of the change we’re driving. 
• We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.

What We Have To Offer

• An opportunity to work in a global social-impact company and certified B Corporation! where you can see a real and tangible impact in your role.
• To be an integral member of our defined product teams. We are eager for you to make an impact and contribute to the product scope and development; Your insights are valuable, and we are here to listen.
• Work-life balance is important to us! Focus on the job to be done, not the hours spent, there is no need for overtime.
• We trust in our employees and encourage an autonomous environment that provides several opportunities for employees to contribute, develop and take ownership of their work in a way that works for them.
• To be part of an international company, with over 1,300+ colleagues across 19 countries that are on the same important mission.
• An informal environment, working alongside 170+ passionate people within Tech & Product
• We celebrate our differences and our successes and have a strong values-driven team culture.
• We work in a hybrid set-up and value in office work weekly (typically 3 days per week).
• We may be able to support you with a working visa in Copenhagen, please be prepared to discuss this topic further as your first stage interview.

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.

Job Ref: #LI-TC1

#LI-Hybrid