Network Operations Center Engineer

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Job Description

• Monitor Via’s services and servers, handle incidents quickly and professionally, to ensure high-level services availability and performance.
• Responsible for monitoring our infrastructure, cloud, servers, applications, operators, drivers and riders around the world.
• Manage internal communications, in order to update Via’s employees and management about any service degradation and changes of status, at any given time.
• Work with various R&D teams to resolve complex issues.
• Implementing timely solutions to customer issues or escalating to another team internally when needed.

• Holds a degree in Computer Science / Engineering / Information Systems or similar areas.
• Has more than 2 years experience with troubleshooting and providing Tier 2 support / IT Services support in a SaaS environment from a global company.
• Has 2+ years experience working in a NOC environment, in similar roles as described
• Able to work shifts, including nights and weekends.
• Highly service-oriented and emphatic - A Must!
• Ability to work under pressure, in stressful situations, in a Production environment.
• Great sense of urgency, to be able to identify and triage incidents quickly
• Excellent communication skills in English (verbal and writing)
• A fast learner, able to learn and understand complex workflows quickly
• A team player, who is excited about collaborating with others but also independent and able to “fly solo”
• Scripting/Programming knowledge (preferable Python and Bash)
• Experience with investigation querying logs and metrics in tools such as Coralogix,Logz.io, Application Insights or equivalent.
• Familiarity with Cloud concepts, especially with AWS Lambdas and CloudWatch.
• Experience working with any of these tools: Jenkins / GitLab / PagerDuty / JIRA / Sentry - Advantage
• Experience working with SQL - Advantage

What We Offer:

• Trust and autonomy: we know which challenges we want to tackle but we will let you decide how to approach them – and be ready to support you along the way
• Long-term career opportunities: whether you grow your expertise by tackling new issues or decide to explore a new career path, we’re in it for the long run
• Becoming part of a company that was awarded for its commitment to social good
• 30 vacation days a year
• Urban Sports Club membership

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems — optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe. 

Building the world's most efficient, equitable, and sustainable transportation network for all passengers — including those with limited mobility, those without smartphones, and unbanked populations — Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact.

At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities and more than 35 countries and counting.

We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.