Your tasks

Receive and prioritise fault reports from our stores (phone & digital)
Coordinate and commission trades and service providers
Maintain continuous communication with stores, provide status updates and clarify queries
Review relevant lease content, e.g. responsibilities and repair obligations
Document all processes in the internal system
Ensure quality of incoming reports and forward to the right contacts
Support recurring analyses and process improvements

Your profile

Experience in a service centre, facility management or a comparable coordinating role
Experience dealing with authorities is an advantage
Strong communication skills and enjoyment of phone contact
Structured way of working and good prioritisation skills
Basic understanding of building processes helpful
Confident use of digital tools and ticket systems
Team-oriented, reliable and resilient

Security & perspective: Permanent contract with long-term career planning
Flexibility: Annual working-time account and mobile working options
Family support & pension: Child-care and company pension subsidies
Health: Subsidy for company massages
Employee benefits: 20 % discount at Denns organic stores, monthly corporate benefits, company-bike leasing
Mobility: Germany-Ticket subsidy
Training: E-learning platform “Knowledge makes organic” and diverse courses
Team events: Annual staff events
Organic food: Discounted organic products at the Töpen site canteen

We look forward to meeting you!