Existing customer? Log in
The Account Manager, professional level is an essential member of the Service Commercial team who serves as a primary point of contact and customer service representative for service customer accounts at the corporate level.
Responsibilities
The primary responsibility of the account manager is to perform customer relationship management and improve customer satisfaction for customer accounts operating in the USA and Canada.
The primary objective is to maximize each account's business performance and customer satisfaction through frequent customer engagement, customer service, and issue resolution by facilitating cross-functional collaboration through team building and promoting a consistent high-quality customer experience.
Account managers build long-lasting, interpersonal, and mutually beneficial relationships with key customer contacts, including customer operations managers, asset managers, and engineering managers.
Account managers collect information and assist in the processing of that information, including but not limited to customer feedback, sales leads, and market intelligence that will support innovations in operational support processes, sales processes, and new product development. Account managers are primary sales lead generators for their accounts while providing customer support and engaging in issue-resolution activities.
The account manager also supports internal stakeholders (internal customers) by representing issues to the customer on behalf of Vestas. In partnership with multiple sectors including operations, engineering, product oversight, sales, business advancement, legal teams, finance, bookkeeping, and contract administration, both at home and abroad, the account manager works to define targets, coordinate projects, handle problems, and perform other customer support activities.
The scope of each account includes all operational regions and revenue channels associated with that account, including but not limited to all forms of long-term and short-term service contracts, self-perform support agreements, aftermarket transactional sales, commercial settlements, or any other business transaction or interface that may occur in the assigned account.
The account manager is responsible for contributing to account plans and strategies to support the organizational vision and goals of the Vestas Service group. The account manager contributes content to customer business reviews or other customer engagements.
The role demands candidates with a comprehensive skill set that encompasses providing exemplary client service, engaging in effective dialogue, crafting agreements, and navigating computer interfaces while being adept problem solvers. Candidates will apply critical thinking skills and develop strategies informed by data and experience. Candidates should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients and internal stakeholders. The candidate we are looking for will demonstrate a fervor for improving people's situations and uphold a commitment to customer service distinction.
Qualifications
Education and Degrees:
Experience:
Industry Knowledge:
Technical Skills:
Software Familiarity:
Travel and Independence:
Financial Acumen
Competencies
What we offer
We offer an exciting position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. We value initiative, responsibility, and accuracy. You will become part of an international environment with a commitment to sustainability and safety and you will work among colleagues that take care of each other.
CCPA Notice for California Applicants
BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
Vestas — Philippines, Pasay
Permanent
1 week ago
Vestas — Denmark, Nakskov
Permanent
1 week ago
Vestas — United States, Portland
Permanent
1 week ago
Octopus Energy — France, Paris
Remote possible
Permanent
1 week ago
Siemens Gamesa — Belgium, Kontich
Permanent
1 week ago
Octopus Energy — United Kingdom, London
Remote possible
Permanent
1 week ago
Vestas — United States, Portland
Permanent
1 week ago
Vestas — United States, Portland
Permanent
1 week ago
Vestas — United States, Portland
Permanent
1 week ago