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Service Technician

Customer Service Craftsmanship

It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

* Performs mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.

* Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.* Coordinates and accomplishes defined service operations and/or resolves product issues for customers equipment.* Supports in generating sales leads for pre-defined service offers and contributes to planning activities.* Adheres to defined processes and applicable regulations.

As thetroubleshootingtechnicianyou are …..

Some of your day to day tasks will include but not be limited to:

•Performs mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.•Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.•Coordinates and accomplishes defined service operations and/or resolves product issues for customers equipment. •Supports in generating sales leads for pre-defined service offers and contributes to planning activities. •Adheres to defined processes and applicable regulations.•Perform scheduled service (500-Hrs, Annual, etc.) procedure without supervision• Identifies and troubleshoots common, reoccurring, and major faults on electrical and mechanical systems of the turbine•Provide on job qualification training, evaluating competency and quality for troubleshooting procedures of individuals assigned to them•Perform unscheduled maintenance jobs•Participate in all on the job and off the job technical and safety training required by company policy•Develops advanced troubleshooting knowledge and skills on site with competent individuals•Lead small teams; Accountable for the safety, competency and productivity of Trainees, Maintenance technicians and Contractors assigned to them for maintenance and troubleshooting activities•Keep records, maintain documentation, follow safety procedures and report technical, safety issues and difficulties to the relevant individuals on site/back office•Participate in all relevant call arrangements (flexibility is important)•May act as Appointed Person or Appointed Person Trainer to sign off on the development of individuals•Report EHS issues in SPHERA, participate at LEAN@Site program

Reporting into:Site Manager

Education:Electrical or Mechanical

Experience:3-4 yearsworking in the turbines where 2 of these years working in Siemens wind turbines

Competences:

•Business English - Advanced•Understanding of IT - Advanced•Understanding of electrical & mechanical systems, all turbine components and systems - AdvancedPrimary Work location: Japan, SapporoPrimary work mode: On/off shift rotation

Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.

We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our  family-friendly practices bring to the new way of working.

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Country : Japan
City: Tokyo
Company: Siemens Gamesa

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