Customer Agent

Are you looking for the opportunity to make a difference with one of the global leaders in the renewable energy industry? Then this is the job for you!

Customer Agent

The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. In this position, you will be a part of the Finnish Service organization and assist the Customer Service Management team by following-up contractual availability performance of Wind Farms in Finland.

Responsibilities

Customer Agent is the link between Customer Service Management FI, Field Operations FI and the Customer.

Your main responsibilities are:

• Reviewing contractual availability performance of wind farms in Finland by ensuring wind turbine downtime is aligned with our contractual obligations
• Evaluating the performance by using various software tools such as VOB, PowerBI and Salesforce to investigate and confirm downtime is correctly allocated
• Efficient communication and knowledge sharing with our Field Operations team in order to improve turbine availability management
• Working closely together with our Turbine Performance Analysts in order to ensure downtime reporting and data management is continuously aligned to Vestas’s contractual obligations
• Supporting our Service Operations with deep dive into fleet performance
• Meetings with different stakeholders requiring preparation and follow-up
• Minor contractual interpretation

Qualifications

• Previous experience of Wind Energy and Service Agreements within the field
• Good knowledge of reporting tools such as PowerBI
• Professional verbal and written communication skills in English (Finnish is a plus)
• Experience with ERP and CRM systems
• Experience with SAP & Salesforce is an advantage

Competencies

As a person you are/have

• Positive approach with a can-do mind set and true motivation
• Detail-oriented, organized and structured with a high focus on quality data and reports
• Innovative and independent, you take initiative and are action oriented towards continuous improvements
• Service-minded and can easily network with other internal stakeholders
• Knowledge/interest in technology & renewable energy

What We Offer

We offer an exciting job with good opportunities for professional and personal development in an inspiring environment with the energy industry’s global partner on sustainable energy solutions. We offer an attractive salary and benefits package, such as 6 weeks of annual leave (once collected) and wide range of Smartum benefits. You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed.

Additional information:

Travel: Limited, but some travel may be required.

The position is located in Vaasa, Finland. We work with hybrid model.

If the above matches your field of interest and your qualifications, please apply online as soon as possible - by the latest 17.11.2024.

We conduct ongoing interviews and close the position once the right person has been found.

For further questions about the opportunity, please contact the hiring manager Annariina Tarkka via email anraa@vestas.com.

BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.  Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.  With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.  Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.  To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.