Implementation Manager

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste together.

We recently launched our AI-Driven software solution Too Good To Go Platform, used directly by Retailers to track and redistribute surplus food seamlessly. This end-to-end solution, uniquely connected to our consumer marketplace, consists of 4 modules, Expiry Date Management, AI-Powered Discounting, Donations and our most well known module, Marketplace. This business app is already used by tens of thousands of store employees every day, and soon to be hundreds of thousands by the end of the year across 3 continents.

We’re more than an app: we are a certified B Corporation with a mission to empower everyone to take action against food waste, so alongside our marketplace app, we create educational tools, explore new business solutions - such as Too Good To Go Platform -, and influence legislation to help reduce food waste.

We are growing fast, with a community of 108 million users in 19 countries. Together, we have saved more than 395 million meals from going to waste since we started - but there’s still a lot more we want to achieve.

Too Good To Go was named in FastCompany’s March 2022 list of the World's Most Innovative Companies, and was honoured to be included in TIME’s list of the 100 Most Influential Companies of 2022.

Your mission 

Right now we are seeking a highly motivated Implementation Manager to work alongside our Key Account Management and Sales Engineering teams to oversee the successful onboarding and integration of our B2B SaaS product, Too Good To Go Platform, into food retailers’ operations. You will be part of a global Sales Engineering & Implementation Management team, supporting multiple markets.

Our SaaS product consists of three modules in addition to our Marketplace app: Expiry Date Management, AI-Powered Discounting, and a Donations solution, all designed to help retailers manage, sell, and redistribute their surplus food.

As an Implementation Manager, you will collaborate closely with local Key Account Management and Product teams in addition to Sales Engineering to deliver seamless customer onboarding experiences. You’ll act as the central point of contact for implementation projects, ensuring timely delivery, clear communication, and alignment across stakeholders. Your role will also involve coordinating technical and operational activities while advocating for continuous improvement in processes and customer satisfaction.

In the role, you will…

• Manage end-to-end implementation projects for new customers, ensuring smooth deployment of the Too Good To Go Platform, including setup, configuration, and training.
• Act as the primary liaison between internal teams (Key Account Management, Product, and Sales Engineering) and external stakeholders to ensure all implementation requirements are met.
• Collaborate with Key Account Management teams to define clear project goals, timelines, and deliverables.
• Coordinate technical setup and data integrations, partnering with our Product teams to address any challenges.
• Provide expertise on system configurations, workflows, and operational best practices tailored to the needs of each retailer.
• Develop training materials and deliver customer training sessions to ensure successful product adoption and usage.
• Monitor project progress, identify risks, and proactively implement mitigation plans to ensure successful outcomes.
• Provide feedback to the Product team on customer requirements, feature requests, and market trends, influencing product enhancements.
• Partner with Key Account Management teams to identify opportunities for upselling and cross-selling additional modules.

Requirements:

• Experience in project management, implementation management, or a related field within a SaaS or technology-driven environment; experience in food retail and grocery is a plus.
• Proven track record of managing successful customer implementations and delivering projects on time and within scope.
• Strong organisational skills with the ability to manage multiple projects simultaneously and prioritize effectively.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• A problem-solving mindset and the ability to adapt to changing requirements or challenges.
• Experience in coordinating technical setups or working with product teams to implement solutions.
• Entrepreneurial self-starter with a proven ability to work independently and collaboratively across teams.
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum, or similar).
• Language skills: Full fluency in English (required) and at least one of the following languages: Italian, French or Spanish.

Our values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,200+ colleagues across 19 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care to offer 

Benefits

• WORK FLEXIBLY: 
  • Enjoy hybrid working from our great offices.
  • Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
  • Health insurance and pension plans (subject to country of employment).
  • Additional days off for significant life events
• CELEBRATE & SOCIALISE
  • Regular social events like summer and winter parties.
  • Coffee, snacks and fully-equipped kitchens.
  • Get to know our community with a monthly free Surprise Bag
  • Paid volunteer time through our Shareback volunteering programme
  • Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups 

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.